Drying and Restoration Technician

Hastings Direct; Dartford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company is seeking a Home Claims professional to join their Drying and Restoration Team. You will manage customer claims on-site, ensuring compliance with safety standards and offering support throughout the claims process. The ideal candidate has extensive experience in flood damage management, strong knowledge of restoration practices, and is proficient with relevant IT tools. This role includes flexible working and a competitive bonus scheme.

Benefits

Flexible working

Competitive bonus scheme

Financial wellbeing benefits

Mental wellbeing programme

25 days annual leave + bank holidays

Qualifications

• Extensive experience in flood and escape of water damage management.
• Strong knowledge of health & safety regulations and relevant legislation.
• Proven expertise in handling specialist tools and equipment.

Responsibilities

• Deliver accurate scopes for building works and ensure compliance with safety standards.
• Identify best practices for escape of water incidents and maintain IT records.
• Work with customers to agree on settlement plans and support their claims journey.

Skills

Flood and escape of water damage management

Restoration best practices

Customer care and professionalism

Proficient in IT systems

Education

Qualification in drying and restoration (e.g. BDMA)

Tools

CoreLogic

Microsoft Teams

Job description

Role overview

Our Home Claims team is growing even bigger! As part of our Drying and Restoration Team, you'll be responsible for visiting our customers to help evaluate their claim, taking immediate and urgent action to remove debris and installing the relevant equipment to restore the customer’s home. You'll project manage the customer’s claim onsite, either offering immediate settlement or be their key point of contact until building repairs commence.

Responsibilities

• Delivering accurate scopes for building works, repair and installation of drying programs in a safe manner, ensuring compliance with health & safety standards, safe systems of work, and COSHH regulations
• Identifying and implementing best practices for escape of water incidents, maintaining accurate IT records and ensuring effective restoration planning
• Working closely with our customers to agree settlement plans, arranging alternative accommodation or temporary solutions, and ensuring a smooth claims journey
• Managing and maintaining company-provided equipment and vehicles as you\'ll be expected to travel to various locations throughout the week
• Escalating complex cases with proposed solutions, collaborating with Surveying Leads and supply chain partners to ensure efficient claim resolution and deliver a seamless experience for policyholders throughout the claims journey
• Continuously developing your skills with operational support, contributing to best practices, policy improvements, and driving efficient drying times and settlements

Essential skills/experience

• Extensive experience in flood and escape of water damage management, with strong knowledge of restoration best practices, health & safety regulations, and relevant legislation
• Proven expertise across all damage perils and restoration scenarios, including hands-on use of specialist tools and equipment, with a proactive approach to diary management and claim volumes
• A qualification in drying and restoration (e.g. BDMA) or an equivalent is desirable, alongside essential experience in domestic property claims and a strong commitment to customer care and professionalism
• Physically capable of property strip-outs and equipment handling, with full use of a company vehicle provided
• Proficient in IT systems and claims management software (e.g., CoreLogic, Microsoft Teams), with a clean driving licence and subject to DBS and ID checks
• Positive, adaptable attitude with a willingness to learn, supported by ongoing training to enhance technical skills and career development

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st interview with hiring leader (Microsoft Teams)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website.

Regrettably we are unable to offer sponsorship for this role.

Benefits

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus
• Financial wellbeing – life assurance, income protection, pension contributions, and additional wellbeing benefits
• Mental wellbeing programme – Thrive app, 24/7 support, mental health first aiders and support groups
• 25 days annual leave + bank holidays, with the option to buy or sell a week\'s leave, plus health care and other benefits

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We also perform thorough referencing and background checks. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.