Drainage Performance Technician

UNITED UTILITIES; Carlisle; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading water utility company in the United Kingdom is seeking a candidate to improve the performance of the wastewater network while ensuring customer satisfaction. You will work closely with the Drainage Performance Engineer and oversee various operational tasks like investigating incidents and managing customer expectations. The ideal candidate should have a BTEC in Sewerage Engineering or equivalent and excellent communication skills. You'll enjoy a supportive work environment with a focus on professional growth and employee benefits.

Benefits

Generous annual leave package

Competitive pension scheme

Performance-related bonus scheme

Comprehensive healthcare plan

Gym and wellness benefits

Employee Assistance Plan

Enhanced parental leave schemes

Qualifications

• Good understanding of wastewater regulations and network maintenance.
• Capable of using own initiative and working under pressure.
• Excellent time management and organisational skills.

Responsibilities

• Work closely with the Drainage Performance Engineer on network improvement plans.
• Respond to planned and reactive work on the Wastewater Network.
• Facilitate investigations of incidents and asset failures.

Skills

Excellent communication skills

Analytical skills

Problem-solving skills

Team working

Commercial awareness

Ability to interface with customers

Education

BTEC in Sewerage Engineering or equivalent

Tools

IT systems

Job description

Accountabilities & Responsibilities

Working closely with the Drainage Performance Engineer and in collaboration with the respective Drainage Delivery Engineer and Technician and Further Work Technician to develop a robust drainage network improvement plan, you will improve overall drainage performance and provide excellent customer satisfaction. You will also act as the local day-to‑day technical expert for all aspects of the drainage network.

• Responding to primarily planned work on the Wastewater Network and reactive work as required.
• Analysing drainage data to identify failure trends, taking corrective action to improve overall drainage performance (SIM/Cmex, ODI; Cash; Health and Safety).
• Proactively identifying repeat incidents and implementing necessary interventions to stop repeat failures.
• Facilitating the investigation of all incidents and asset failures to identify root cause and action possible solutions, escalating to the Drainage Performance Engineer, as required.
• Developing, reviewing and optimising maintenance schedules / planned / proactive programmes of work.
• Identifying investment needs on the Wastewater Network, and create problem notes for Very Small Projects (VSP's) or mitigation, and raise planned Serviceability works, and send to Project Engineer, as required.
• Identifying, implementing and reviewing planned cyclic maintenance programmes for Ancillaries, in order of minimising the number of incidents and asset failures.
• Maintaining awareness of operational expenditure and the need to keep within budget constraints.
• Building an awareness of the availability of M&E assets in the area through regular communication with the Technical Officer and Wastewater Network Maintenance team.
• Identifying trends associated with poor performance and develop proactive performance improvement plans.
• Drafting written responses to customers, MPs, Councillors and other key stakeholders.
• Take ownership of escalated customer problems and manage customer expectations accordingly.
• Deputising for Drainage Performance Engineer regarding escalated complaints / problems on the Network including health and safety matters on the Wastewater Sewer Network amongst other things, as and when required.
• Ensuring compliance with UUW health and safety policies and procedures at all times.
• Ensuring compliance with the flooding, blockage, odour, pollution, collapse, defective apparatus, ancillaries and further works policies and procedures, and Environment Agency protocol.
• Providing technical support and guidance to Delivery teams and other team members, as required.
• Participate on the standby rota
  working knowledge and experience of day-to‑day Drainage System and associated maintenance techniques.
• Good understanding of IT systems and their capabilities.
• Commercial awareness.
• Good wastewater regulatory understanding.
• Good understanding of the Network Maintenance Alliances / Service providers.
• Excellent communication including report writing and presentation skills.
• Good analytical and problem solving skills.
• Good team working.
• Ability to interface with customers, and provide excellent customer service.
• Capable of using own initiative and working under pressure.
• Excellent time management and organisational skills - able to work to deadline and achieve personal objectives.
• To be considered for this role you will hold a BTEC in Sewerage Engineering (or equivalent recognised qualification) or be willing to work towards this within a specified time
  United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long‑term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays.
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover.
• Up to 7.5% performance‑related bonus scheme, as well as recognition awards for outstanding achievements.
• A comprehensive healthcare plan through our company‑funded scheme.
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions.
• Best Doctors.
• Salary Finance.
• Wealth at Work courses.
• Deals and discounts.
• EVolve Car Scheme.
• Employee Assistance Plan.
• Mental health first aiders.
• ShareBuy.
• MORE Choices flexible benefits.
• Enhanced parental leave schemes.