Domiciliary Care Assistant

St Monica Trust; Keynsham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local care service provider in Keynsham is seeking a Care Support Worker to deliver comprehensive personal care and support for residents. The role involves maintaining dignity, encouraging social interaction, and ensuring health and well-being. Candidates should have strong communication skills and a willingness to learn about specific care needs, particularly for older adults and individuals with dementia. This position promotes a collaborative environment and focuses on the individual needs of each resident.

Qualifications

• Strong written and verbal skills for communication and note-taking.
• Ability to follow instructions and procedures effectively.
• Understanding and meeting personal care needs including food assistance.

Responsibilities

• Provide personal care while maintaining residents' dignity.
• Encourage residents' participation in social activities.
• Maintain accurate resident care plans and documentation.
• Work collaboratively with stakeholders and manage relationships.

Skills

Strong customer service skills

Communication with diverse needs

Understanding of older people and dementia

Ability for personal care tasks

Good level of IT skills

Education

Care certificate or willingness to attain

First Aid, food hygiene and Manual Handling (desirable)

Job description

Responsibilities

• Provide comprehensive care and support service including all elements of personal care and hygiene, while maintaining independence and dignity at all times.
• Ensure social support for residents, encouraging and facilitating their interests and meaningful activities.
• Assist with resident health and well‑being including nutrition, medication/creams, mobility, shopping/health appointments and welcoming visitors.
• Formulate, review and maintain resident care plans and paperwork, working in line with regulatory bodies and policy (GDPR, CQC, HSE, Local Authority expectations).
• Build and maintain positive relationships with a wide range of stakeholders across and externally to St Monica Trust.
• Undertake housekeeping and laundry duties as necessary for residents.
• Adopt an appropriate style and approach to situations, pre‑empt issues, troubleshoot and refer decisions to the line manager.
• Identify and recommend learning and development areas for colleagues and suggest new ways of working to promote unit and team efficiency.
• Demonstrate interest, care and attention, create a positive impression, and collaborate with residents tailoring service to meet individual needs.
• Promptly respond to or refer to the team leader/line manager on issues of residents or colleagues' health or well‑being.
• Understand the needs of older people and people with dementia, and be aware of cultural and individual differences in all interactions.
• Work effectively as part of a team, build relationships of trust with team, residents, family and friends, and manage exposure to challenging, physical or emotional situations.
• Carry out duties in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.

Qualifications

• Write notes and messages – numeracy, literacy and verbal skills.
• Communicate with people with differing communication needs.
• Encourage and influence.
• Understand and follow instructions and procedures.
• Strong customer service skills.
• Mixed methods and mediums of communication.
• Understanding of the needs of older people, including dementia and complex care needs.
• Ability to attend to personal care needs – including helping with food, bathing, toileting.
• Good level of IT skills (Microsoft packages).
• Care certificate or willingness to work towards Care Certificate.
• First Aid, food hygiene and Manual Handling (desirable).

Additional Information

This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.

This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.