Domestic Assistant / Health Care Assistant

George Eliot Hospital NHS Trust; Exhall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Exhall is seeking a dedicated individual for their Health Records Service. The role involves preparing, scanning, and managing patient records, ensuring accurate information flow to support patient care. The ideal candidate should exhibit strong organizational skills, be able to handle physical tasks, and adapt to varying workloads. Commitment to patient welfare and teamwork is essential. Join us in delivering exceptional healthcare to over 350,000 residents.

Qualifications

• Ability to lift heavy boxes and maintain physical effort.
• Experience in handling health records.
• Adaptability in cover for absence.

Responsibilities

• Prepare health records for outpatient clinics.
• Maintain organization and accuracy of records.
• Scan and validate health records.

Skills

Health records management

Communication skills

Organizational skills

Physical stamina

Job description

Overview

To provide a timely and accurate Health Records Service to all wards, Outpatient Department and other departments throughout the Trust. To assist with the scanning of patient case notes and Emergency Department documents in the Health Records Scanning Bureau. To prepare and scan records.

Responsibilities

• Prepare health records and documentation for outpatient clinics or inpatient stays
• To ascertain whereabouts of health records to ensure clinics are complete
• To provide and receive routine information verbally, in writing and electronically to inform work colleagues, patients, public and external contacts authorized to receive this information.
• To plan and organize own time to ensure workload is prioritised and deadlines are met to ensure health records are in outpatients on time providing best possible patient care whilst continuing to fulfil other tasks and daily procedures of the department.
• To be able to lift heavy boxes, push trolleys exerting moderate physical effort on a daily basis in the preparation of clinics and any other duties within the department
• To maintain health records files taking the necessary action to replace and destroy in accordance with agreed procedures to ensure that the information within is easily accessible for medical staff,
• Prepare files for scanning to ensure that files are organised to the Trust's agreed format.
• To scan prepared records.
• Validate records to ensure documents scanned are accurate and legible and can be retrieved.
• Receive telephone calls and emails enquiring about the retrieval of scanned records including scan on demand.
• To pull health records for outpatient clinics in accordance with agreed procedures using speed and accuracy to meet set deadlines. On receipt of internal and external communications to locate, retrieve and forward records within stipulated time scales.
• To assist in extensive searches of internal locations, and library searches for misfiles following set procedures to locate missing notes, to enable clinics to be complete and to ensure notes are accessible for authorised users.
• To raise new sets of notes in accordance with agreed procedures.
• To assist colleagues using previous knowledge and experience with any queries relating to health records duties.
• To be able to adapt working pattern to cover sickness, annual leave and extra clinics whilst maintaining the necessary time scales.
• To weed out patients notes ensuring Trust Guidelines are observed.
• To action all telephone calls escalating to others as appropriate.
• To ensure incoming and outgoing mail is correctly actioned and delivered to correct recipient if necessary.
• To assist in supervision and instruction of new members of staff to follow agreed working procedures as requested by the team leader.
• To undertake and complete audit documentation as required.
• To attend and contribute to departmental meetings offering ideas to improve and maintain the service as required.
• To assist the Team Leader, undertaking any duties relevant to the position held to help with any operational problems occurring.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

About George Eliot Hospital NHS Trust

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people. The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire. Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual - taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.