Domestic Assistant

Serco Limited; Stoke-on-Trent; On-site; GBP 25,000; Part time

Job summary

A healthcare services provider in Stoke-on-Trent is looking for a part-time Domestic Assistant to maintain cleanliness and serve meals at Harplands Hospital. This role requires good communication skills and a commitment to hygiene. The ideal candidate will have a good educational background and be reliable, compassionate, and flexible in their work approach. Competitive salary and various benefits offered.

Benefits

Competitive salaries with annual reviews

25 days’ annual leave plus bank holidays

Pension: Up to 6% contributory pension scheme

24/7 Employee Assistance Programme

Training and development opportunities

Discounts across around 1,000 retailers

Qualifications

• Good standard of general education, with reading, writing, and numeracy skills.
• Experience in a customer-focused environment.
• Reliable, confident, compassionate, and caring.

Responsibilities

• Maintain cleanliness and hygiene in the work area.
• Serve meals and drinks to patients.
• Ensure compliance with Health and Safety regulations.

Skills

Good customer service

Basic Health and Safety

Good communication

Ability to work independently

Flexibility

Education

Good standard of general education

Certificates in Food Hygiene or NVQ Level 1 or 2

Job description

Overview

Serco Limited – Domestic Assistant at Harplands Hospital, Stoke. Part Time – Monday – Friday 16:00 – 20:00 (20 hours per week). Salary: £24,169.00 pro rata per annum plus Serco benefits.

Responsibilities

• Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
• Follow best practice procedures associated with cleaning and control of infection.
• Ensure all cleaning equipment is used correctly and cleaned and stored after use; check equipment before use for faults.
• Set tables and correctly serve patients with three main meals per day, plus drinks/snacks; take the temperature of meals before serving.
• Keep accurate records of all food temperatures and daily food wastage. Clear and load the dishwasher with patients’ crockery and cutlery, ensuring sufficient items for each mealtime. Liaise with nurses and catering staff regarding numbers and special dietary requirements. Assist patients in choosing their meals and drinks as needed. Be helpful, friendly, professional and compassionate with all patients, visitors and staff.
• Participate in any other required training.
• Ensure good communication with patients, visitors, staff and colleagues in the unit.
• Undertake other duties as required, following appropriate training.
• Co-operate fully to ensure compliance with the Health and Safety at Work Act 1974. Take reasonable care of your own safety and that of others. Avoid acts that could adversely affect safety, welfare, or sustainability. Follow fire safety procedures as directed.

What you’ll need to do the role

• Good standard of general education, and good reading, writing and numeracy skills.
• Ability to obtain certificates in Food Hygiene or NVQ Level 1 or 2 in Cleaning; Building interiors; Basic Health and Safety or Basic Food Hygiene.
• Experience in a customer-focused environment.
• Good common sense; able to work with minimal supervision.
• Understanding of maintaining a clean environment and able to communicate clearly with others.
• Be sensitive and understanding; able to use own initiative; receptive to change.
• Reliable, confident, compassionate, flexible and caring; able to react calmly and work well as part of a team.
• Live within an acceptable travelling time of the Hospital.
• Able to work additional hours often without prior notice when required.

Why Serco?

Meaningful and vital work: Working within soft services at Serco means playing a critical role in ensuring patients receive care 24/7.

A world of opportunity: We value internal progression; opportunities to specialise, move into team management or operations to evolve your career.

Great people: Hospitals are busy; you will interact with staff, patients, visitors and your team, and be an important part of the hospital.

What we offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days’ annual leave plus bank holidays.
• Training and development: Wide range of learning opportunities with over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring, and internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, healthline, wellbeing app, health cash plans, and 30% off Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers.
• ShareSave: Option to buy Serco shares at a discount at the end of the savings period.
• Employee networks: Supportive networks for staff to connect and share challenges and ideas.
• Charity: Paid volunteering day each year; option to donate through Payroll Giving.