DMV Customer Service Technician (Part-time / wage) - Tappahannock 04202

Commonwealth of Virginia; Essex; On-site; GBP 26,000 - 34,000; Full time

Job summary

A state department is seeking a Customer Service Technician to manage customer transactions at the Tappahannock Customer Service Center. Responsibilities include issuing IDs, processing applications, and conducting tests for drivers. Ideal candidates will have strong customer service skills, the ability to work under pressure, and must be available Monday to Saturday with varied hours. Additional training will be provided to ensure success in this role.

Qualifications

• Proven ability to work well under pressure during peak workload periods.
• Ability to communicate courteously and professionally with diverse populations.
• Must be able to work Monday – Saturday with varied hours.

Responsibilities

• Handle various customer transactions including issuing IDs and processing applications.
• Administer vision, driver, and in-car road tests.
• Process vehicle registrations and tax collection related to DMV services.

Skills

Customer service experience

Communication skills

Analytical skills

Teamwork

Mathematics

Job description

Overview

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Technician at the Tappahannock Customer Service Center. If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you.

The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing vehicle registrations and titling, tax collection, and other DMV related services.

Training will be provided to ensure your success.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Responsibilities

The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing vehicle registrations and titling, tax collection, and other DMV related services.

Qualifications

Minimum Qualifications

• Customer service experience, personal computers, computer information systems, databases and how they support service operations, mathematics and basic accounting practices and principles such as reconciliations.
• Interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures, adapt to frequent statute, policy and procedural changes.
• Analyze records, files and other documents to reach logical and legal conclusions.
• Proven ability to work well under pressure during peak workload periods, work cooperatively with others in a team environment, communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population, complete required employee training, perform work tasks at different work stations within the CSC as assigned, operate all equipment necessary to perform the job.
• Must be able to work Monday – Saturday with varied hours.
• Prefer experience with Privacy Protection Act, DMV policies and procedures related to CSC operations.

Additional Considerations

• Bilingual encouraged to apply

Special Instructions

You will be provided a confirmation of receipt when your application and / or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: ov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their AHP Letter.