Divisional Medical Workforce Improvement Manager

NHS; Greater London; On-site; GBP 54,000 - 60,000; Full time

Job summary

A major healthcare provider in Greater London is seeking a Medical Workforce Improvement Manager to enhance staffing processes and improve the healthcare workforce's efficiency. This role requires strong analytical skills, the ability to engage stakeholders, and a commitment to service improvement. The successful candidate will have a relevant degree and experience in workforce management, alongside an improvement mindset and excellent ICT skills. Flexible working options and career development opportunities are offered.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Qualifications

• Experience leading improvement projects in a complex environment.
• Strong ability to build relationships and influence stakeholders.
• Proven record of interpreting and analyzing complex data.

Responsibilities

• Lead and drive improvements in workforce processes.
• Engage and collaborate with diverse teams.
• Enable safe and cost-effective staffing solutions.

Skills

Improvement mindset

Analytical and structured thinking

Problem-solving

Stakeholder engagement

Excellent ICT skills

Education

Degree or suitable equivalent experience in medical workforce management

Evidence of ongoing professional development

Postgraduate qualification in healthcare management

Tools

e-rostering systems such as Allocate/HealthRoster

Job description

Divisional Medical Workforce Improvement Manager

Are you an improvement-focused, people-centred problem solver who thrives in complex systems?

We are looking for a Medical Workforce Improvement Manager to join our division and help us transform how we plan, organise, and support our medical workforce.

It is an opportunity for someone who is energised by diagnosing problems, engaging widely, building relationships, and co-creating practical solutions that make life better for doctors and improve the reliability and efficiency of services.

You will play a pivotal role in improving how we manage staffing, rotas, recruitment processes, training needs, and compliance for doctors across the division.

We are recruiting at Band 8A or Band 8B depending on experience. If appointed at Band 8A, you will receive structured support and development to grow into the full 8B responsibilities over time.

We are looking for someone who brings:

• An improvement mindset: Curious, analytical, and committed to making things better. You enjoy getting to the root of problems and working with others to design practical solutions.
• Strong stakeholder and relationship skills: You can build trust quickly, influence constructively, and work collaboratively across a wide range of colleagues--clinical and non-clinical.
• Analytical capability: You can interpret workforce, activity or performance data, spot patterns, and turn insights into clear actions.

Main duties of the job

Working in partnership with clinical, operational, HR and finance colleagues, you will:

Lead and drive improvement

• Identify inefficiencies, bottlenecks, and opportunities to streamline workforce processes.
• Co-design and implement sustainable improvements that balance service requirements, training needs and staff wellbeing.
• Support delivery of the national 10-point plan to improve the working lives of doctors.

Engage, influence and collaborate

• Build strong relationships across specialties and disciplines to understand challenges and create shared solutions.
• Coach and support rota coordinators, business managers and clinical teams.
• Communicate complex workforce issues in clear, accessible language.

Enable safe, reliable, cost-effective staffing

• Support the delivery of compliant rotas, effective recruitment, and strong governance.
• Drive reductions in rota gaps, temporary staffing use and operational inefficiencies.
• Improve data quality, reporting and decision-making.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

EDUCATION

• Degree or suitable equivalent experience in medical workforce management within an acute setting
• Evidence of ongoing professional development relevant to service improvement, change, operations, workforce, analytics, or leadership
• Postgraduate qualification in healthcare management, improvement, HRM, operational management, or related discipline.
• Formal training in quality improvement methodologies (e.g., Lean, QI, human-centred design).
• Understanding of medical workforce policies, contractual rules, or postgraduate medical education.

SKILLS/ABILITIES

• Improvement mindset: Demonstrated ability to identify inefficiencies, reduce waste, streamline processes, and implement sustainable improvements.
• Analytical and structured thinking: Ability to interpret complex data (e.g., workforce, demand, activity, compliance) and draw clear, practical conclusions.
• Problem-solving: Able to diagnose root causes, develop options, and deliver workable solutions in system-constrained environments.
• Stakeholder engagement: Strong ability to build trust, coach, and influence a wide range of clinical, operational, and corporate colleagues.
• Excellent ICT skills including spreadsheets, analysis tools, and the ability to quickly learn new systems.
• Ability to coach others in rota creation principles, rules, or workforce standards.
• Experience using e-rostering systems such as Allocate/HealthRoster.
• Experience presenting analysis or improvement recommendations at senior level.

EXPERIENCE

• Experience of leading or contributing significantly to improvement projects, service redesign, operational problem-solving, or transformation activity.
• Experience working in a complex, multi-stakeholder environment with competing priorities (not necessarily medical workforce).
• Budget awareness and ability to work within financial constraints.
• Experience producing high-quality reports, business cases, or presentations.
• Experience of rota coordination, workforce planning, or job planning processes.
• Experience supporting recruitment/establishment changes within a regulated or policy-driven environment.
• Knowledge of medical staffing contracts, terms and conditions, or employment law relevant to resident or senior doctors.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.