Divisional Managing Director - Repairs Or Voids

Martin Veasey Talent Solutions; Welwyn; On-site; GBP 200,000 - 220,000; Full time

Job summary

A leading UK property services company seeks a Divisional Managing Director for its Repairs or Voids division. This crucial role involves operational and commercial leadership across multiple regions, ensuring excellence in service delivery and profitability. The ideal candidate will have a track record of leading large teams, managing substantial P&L responsibilities, and driving customer satisfaction. A performance-driven environment awaits those who can deliver measurable improvements while maintaining a strong presence in the field. The position offers a competitive salary package of up to £300,000 including bonuses and benefits.

Benefits

Performance bonus

Healthcare benefits

Car allowance

Executive benefits

Qualifications

• Experience in leading large, front-line teams with multi-million-pound P&Ls.
• Proven track record in improving service performance and customer satisfaction.
• Skilled in mentoring and developing senior operational leaders.

Responsibilities

• Take operational leadership of major business areas across multiple regions.
• Oversee contracts and customer portfolios ensuring profitability and service excellence.
• Drive service improvement, customer satisfaction, and maintain commercial control.

Skills

Leadership

Problem-solving

Communication

Operational management

Customer satisfaction

Job description

Divisional Managing Director - Repairs or Voids

Location: Northern Home Counties / East Midlands Border (with regional and national travel)

Salary: £200,000-£220,000 base + performance bonus

Total Package Potential: £300,000 (including performance bonus, car allowance, healthcare, and executive benefits)

About the Business

This is a rare opportunity to join a fast-growing, privately owned property services company delivering responsive repairs, maintenance, and refurbishment services across the UK.

The business has built an exceptional reputation through a clear, results-focused formula: operational excellence, accountability, and pace. It has evolved from its regional roots into a nationally recognised player, trusted by major social housing providers, local authorities, and large-scale student accommodation operators. The company continues to expand nationally while retaining the family values, transparency, and "can-do" attitude that underpin its success.

This is not a corporate environment - it is a high-performance, entrepreneurial business that values action, ownership, and delivery. Decisions are made quickly. Leaders are expected to be visible, engaged, and operationally involved. It's a culture built on credibility through results, where respect is earned through delivery, not title.

The Opportunity

The Divisional Managing Director - Repairs or Voids will take full operational and commercial leadership of one of the company's largest business areas. Reporting to the Managing Director, you will oversee multiple regions, contracts, and customer portfolios, ensuring service excellence, profitability, and performance consistency across the division.

You will lead and develop a team of Business Unit Directors, Contract Managers, and operational delivery leaders, mentoring and coaching them to strengthen capability and ensure succession as the business extends its national reach.

This is a high-visibility operational leadership role, not a detached strategic post. You will be regularly in the field, with teams and clients, diagnosing performance issues early, resolving service challenges, and reinforcing delivery standards. You will personally drive service improvement, customer satisfaction, and workforce engagement while maintaining commercial control.

You will act as the operational heartbeat of the business - setting the tone for pace, standards, and accountability, and ensuring that our client's reputation for reliability and responsiveness continues to set it apart from competitors.

Ideal Candidate

You are an operational leader first and foremost - commercially astute, decisive, and hands‑on. You have come up through the ranks, led front‑line delivery, and now oversee large service operations where quality, customer outcomes, and financial performance are measured daily.

You lead through credibility and presence, not position. You take ownership, build trust, and are at your best where the pressure is high and results are visible.

You’ll bring a track record of running multi‑million‑pound business units or divisions, leading large, distributed operational teams, and delivering measurable improvement in customer satisfaction, service reliability, and profitability.

Relevant Backgrounds

You will come from a service-based, operationally intensive industry where success depends on visible leadership, measurable delivery, and client trust.

Potential source sectors include:

• Facilities Management (FM): Managing reactive and planned maintenance, field teams, and SLA‑driven contracts.
• Property Maintenance, Engineering, or Construction Services: Multi‑trade or M&E repairs and refurbishment across housing, commercial, or student accommodation portfolios.
• Utilities or Infrastructure Services: Large‑scale, regulated field operations with high compliance and customer‑impact sensitivity.
• Outsourced Service Providers (with tangible delivery operations): Multi‑contract businesses where service quality and responsiveness directly drive retention and growth.
• Third‑Party Contract Logistics / Supply Chain Operations: Multi‑site, time‑critical delivery environments with full P&L and people accountability.
• Multi‑Site Manufacturing, Production, or Automotive Services (with technical or trades workforces): Operational leadership across multiple plants or service centres, focused on performance, productivity, and quality.
• Aviation MRO or Complex Multi‑Site Technical Services: Maintenance and repair environments requiring pace, precision, and compliance.

Each of these environments demands what our client values most: pace, accountability, operational ownership, and high‑trust leadership that drives people and performance.

The Person

• Proven ability to lead large, front‑line teams and manage multi‑million‑pound P&Ls.
• Hands‑on, visible, and engaged – a leader who earns credibility on the ground.
• Skilled in troubleshooting and operational problem‑solving; proactive in addressing performance and client issues.
• Strong communicator and relationship‑builder with clients, partners, and internal teams.
• Experienced in mentoring and developing senior managers and operational leaders.
• Commercially disciplined – able to balance service quality with efficiency and cost control.
• Resilient, pragmatic, and unflustered under pressure.
• Straightforward, clear, and consistent in expectations and decision‑making.

you will lead from the front, inspire confidence through action, and bring a winning mindset to every challenge.

Selection Process & Expectations

This appointment is business‑critical and will involve an intensive, multi‑stage selection process. Candidates should expect to demonstrate tangible, evidence‑based achievements at each stage.

We are seeking proven winners – operational leaders who can clearly show how they have delivered measurable improvements in:

• Service and operational performance
• Business growth and margin improvement
• People development and succession planning
• Customer satisfaction and retention
• Supporting commercial teams to secure and retain contracts through outstanding delivery

Applicants who can provide specific, quantifiable examples of where they have achieved these results will be prioritised. This is a role for a doer, not a talker – a leader who leads by example and produces results through visibility, accountability, and action.

What’s on Offer

• Base Salary: £200,000 - £220,000
• Performance Bonus: Based on divisional profit, KPI delivery, and customer satisfaction
• Total Package Potential: £300,000 (including performance bonus, car allowance, healthcare, and executive benefits)
• Environment: Entrepreneurial, dynamic, and commercially driven – a culture that rewards delivery, pace, and ownership.

Why This Role

This is a defining opportunity for a hands‑on, operationally minded leader to take charge of a major division within one of the UK's most dynamic and fast‑growing property services businesses.

For the right candidate, it offers autonomy, challenge, and the chance to build people, performance, and culture as the company continues its nationwide expansion.

If you are a proven operational leader who delivers results through visibility, pace, and accountability – and can evidence those achievements at every stage – this is the role that will define your next decade.