Distribution Technician

South East Water; Aldershot; On-site; GBP 31,000 - 40,000; Full time

Job summary

A leading water utility provider is seeking hands-on individuals for a role in their water network team in Aldershot. In this position, you'll gain vital skills while managing the mains network and providing technical support to customers. Responsibilities include performing essential network operations, supervising contractors, and responding to customer inquiries. Additional perks include a competitive salary ranging from £31,337 to £39,533 and an excellent benefits package, including a pension scheme and holiday leave.

Benefits

Excellent Stakeholder pension scheme

5 weeks holiday plus bank holidays

Flexible leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Qualifications

• Full, clean manual driving licence is required.
• Must have a good standard of secondary education with numeracy and literacy skills.
• Experience in handling customer queries and complaints preferred.

Responsibilities

• Plan and prioritise work to meet customer appointments.
• Perform mains shutdowns and submit risk assessments.
• Conduct proactive maintenance and water sampling as per guidelines.
• Supervise contractors on the distribution network.
• Respond to customer requests regarding water supply.

Skills

Customer Service Skills

Data entry proficiency

Independent work

Problem-solving

Education

Good standard of secondary education

Tools

GIS

Maximo

Job description

Summary

Are you a hands‑on person looking for a clearer career path and a role where you can learn new skills? This isn't just a job; it's a career path. In this hands‑on role, you'll gain skills for life, solve complex problems, and be supported by our on‑the‑job training program.

Joining our water network team you'll work between the hours of 7 am to 7 pm on a rota basis Monday to Saturday. As an essential service provider, you will be required to participate in an overnight standby rota to respond to incidents. Your core role is to manage our mains network and provide vital face‑to‑face technical support to our customers, ensuring they receive wholesome water 24　　 /　7. This role is all about ensuring the integrity of our water supply system and being/path the main technical face for our customers. You'll manage critical network operations like mains shutdowns, supervise contractors, and use your expertise to resolve customer water supply issues directly.

We invest in our people, providing the training and conductor you need to build skills for life and move forward in your career.

Main Responsibilities

• Plan and prioritise your allocated work to make sure customer appointments are met.
• Perform essential network operations, such as mains shutdowns, completing all proxies risk assessments and interruption reports.
• Conduct proactive maintenance flushing and perform water sampling in line with regulatory guidelines.
• Accurately collect and record asset data and details of completed work, using systems like Maximo and GIS.
• Supervise contractors working on the distribution network, which includes creating work order requests and conducting site safety audits.
• Be the primary point of contact to respond to customer requests regarding water supply and liaise with housing developers for new water supply connections.

You will need:

• A full, clean manual driving licence.
• A good standard of secondary education, showing good numeracy and literacy skills.
• Strong Customer Service Skills.
• The ability to work effectively alone with minimal supervision, often outdoors in all weather conditions.
• Confident in using IT systems, data entry, and understanding of work management systems such as GIS.
• Experience in handling customer complaints or queries.

Our work patterns are 07:00‑15:00, 08:00‑16:00, 09:00‑17:00 and 10:00‑íst18:00. Once you're trained, you'll join a standby rota to provide out‑of‑hours assistance. The rota is based on a 12‑week work pattern which includes Saturday shift of 07:00‑14:30. We pay a standby allowance (£1,800 per annum on average) and overtime if called out.

Benefits package

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annumunkte, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

Compensation package

£31,337 to £39,533 depending on experience.

We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise that creativity comes from diversity, not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all through your recruitment, employment and career progression with South East Water.

To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East webkit. Additionally, as part of the employment offer, you will Luna to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now!

Additionalmeters

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.