Distribution Planning Assistant

Neptune; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home design company in Swindon is seeking a full-time Distribution Planning Assistant. You'll play a vital role in refining planning and delivery processes. The ideal candidate will have strong customer service skills, attention to detail, and a collaborative approach. This position offers a variety of responsibilities, including maintaining order accuracy and supporting delivery coordination.

Benefits

Generous Holiday Allowance

Life Assurance

Enhanced maternity and paternity leave

Cycle to work scheme

Discounted gym membership

Discretionary bonus scheme

Birthday day off

Training Workshops

Qualifications

• Previous experience in customer service or a similar role.
• Highly organised and calm under pressure.
• Strong communicator with exceptional attention to detail.

Responsibilities

• Respond to queries via calls, emails, and Teams.
• Maintain the orderbook with accuracy.
• Coordinate deliveries with couriers and internal teams.
• Support process improvements for planning efficiency.

Skills

Customer service skills

Organisational skills

Analytical skills

Attention to detail

Strong communication

Job description

At Neptune, thoughtful design shapes everything we do - from the furniture and kitchens we create to the way we deliver them into our customers' homes. Our Distribution Planning team plays a vital part in that journey, ensuring that every order is handled with care, accuracy, and a little creative thinking along the way.

We're looking for a Distribution Planning Assistant to join us, helping us refine how we plan, prepare and deliver to our customers via our home delivery service. In this role, you'll help us continue to improve the way we plan and manage our deliveries, ensuring everything behind the scenes runs smoothly and efficiently. You'll keep our information accurate, up to date and ready for action, and you'll bring fresh ideas to help us plan smarter. A key part of your work will be supporting the rollout and ongoing success of our Fast Track service.

You'll understand and support the planning and pre-planning process, prepare the orderbook so planning can happen quickly and cleanly, help with last-minute additions when things change, and keep communication flowing between customers and our internal teams.

You will also work closely with our distribution, retail, production, and supply chain teams, helping to confirm availability, coordinate schedules, and keep our order pipeline running as it should.

This is a role for someone who enjoys variety, thrives on accuracy, and is at their best when helping others.

Day-to-day, You

• Respond promptly and warmly to queries across calls, emails and Teams.
• Keep customers and colleagues updated on order status, spotting and flagging issues in the order pipeline and help find solutions.
• Maintain the orderbook with care - from batching orders and updating despatch dates to clearing historic orders and managing proformas.
• Ensure every order has the correct delivery method, charges, and information attached.
• Liaise with couriers, warehouse teams and transport partners to coordinate collections and deliveries.
• Collaborate with internal teams to confirm stock availability and delivery schedules.
• Support ongoing process improvements that make our planning more transparent, accurate, and efficient.
• Provide administrative support to our Operations Management team whenever needed.

You have previous experience in customer service or a similar role with a customer first approach to your work. With strong organisational, analytical and administration skills, you will be highly organised, calm under pressure and comfortable working to deadlines. We are looking for someone who brings an enthusiastic, confident and positive approach to every interaction and enjoys learning and using their initiative. You will also be a strong communicator, in writing and over the phone, and have an exceptional eye for detail and an ability to spot inconsistencies with ease. This is a full-time, permanent position, working Monday to Friday 9am - 5.30pm.

What Benefits We Can Offer You

• Generous Holiday Allowance
• Life Assurance
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Generous new item and outlet discounts
• Discounted gym membership
• Discretionary bonus scheme
• Perkbox: Wellbeing Hub and Retail Discounts Portal
• Your birthday day off
• Day off if you become a Grandparent
• A week off to celebrate a life event
• Refer a friend scheme
• Long service holiday allowance increase
• Training Workshops

Our Story

Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.