Disrepair Supervisor

Remedy Social Work; Bristol; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A social work organization in the UK is looking for a case handler to manage disrepair surveys related to the council's properties. The role includes court appearances, supervising a team, and ensuring quality service. Candidates should have experience in similar fields and be able to provide expert witness reports. While some work will be from home, a minimum of 50% time in the office is required.

Qualifications

• Experience in managing caseloads for housing or similar sectors.
• Ability to provide expert witness advice and reports.
• Strong communication skills for court appearances.

Responsibilities

• Manage caseload for disrepair surveying team.
• Supervise administration staff and ensure quality service.
• Act as lead consultant on technical housing matters.
• Attend court as witness for disrepair claims.

Job description

Overview

The case handlers will be required to attend court on an ad-hoc basis. There are approximately 15 people in the teams. Could work from home two days a week, but would want a minimum of 50% of time in the office.

Responsibilities

• Manage the caseload for the disrepair surveying team responsible for responsive repairs to the council's stock of dwellings, buildings and land managed by Landlord Services, including reviewing Particulars of Claims submitted as disrepair claims against BCC, monitoring progress from start to completion, ensuring delivery of high quality work, achieving "right-first-time" delivery and high customer satisfaction within budgetary targets.
• Provide a cost effective, value for money service and maintain day-to-day supervision of administration staff in the team.
• Act as lead consultant providing expert witness advice and reports to a range of officers in relation to technical housing matters, including PAD applications, FOIs, SARs, EIRs, Ombudsman reports, Disrepair claims, and complaints, and Accident Litigation claims.
• Attend court to act as a witness for BCC to defend disrepair claims as part of the role.

How to apply

If you are interested in this role please send your updated CV in the first instance