Dispute Resolution Lead – Corporate Complaints

BBS Recruitment; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A reputable recruitment agency is seeking an experienced Corporate Complaints Officer based in Lambeth. This role involves investigating complaints, liaising with the Local Government Ombudsman, and ensuring excellent service delivery for customers. The ideal candidate will have a background in customer service management and recent knowledge of government processes. Work hours are set from 09:00 am to 05:00 pm. Attractive opportunity for individuals looking to enhance their career in complaints handling.

Qualifications

• Detailed knowledge of local and central Government policy and processes.
• Minimum 2 years' experience in customer service management.
• Ability to handle sensitive information.

Responsibilities

• Investigate complaints as per the Corporate Complaints Policy.
• Respond to enquiries from the Local Government Ombudsman.
• Monitor implementation of Ombudsman decisions.

Skills

Customer service management

Confidential information handling

Excellent communication skills

Stakeholder relationship management

Tools

Microsoft Word

Microsoft Excel

Email and Internet

Job description

A reputable recruitment agency is seeking an experienced Corporate Complaints Officer based in Lambeth. This role involves investigating complaints, liaising with the Local Government Ombudsman, and ensuring excellent service delivery for customers. The ideal candidate will have a background in customer service management and recent knowledge of government processes. Work hours are set from 09:00 am to 05:00 pm. Attractive opportunity for individuals looking to enhance their career in complaints handling.