Dispenser

Oakfield Surgery; Newmarket; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare practice in Newmarket is seeking a detail-focused Dispenser to ensure the safe and efficient dispensing of medications. The successful candidate will work closely with the Dispensary Manager, maintaining high standards in compliance and patient care. Responsibilities include managing stock, processing prescriptions, and liaising with patients and staff. Applicants should have relevant qualifications and experience in a pharmacy environment. This role offers opportunities for professional development and contributes to community health services.

Benefits

Defined benefits scheme

Life insurance

Health service discounts

Minimum 33 days annual leave

Enhanced maternity & paternity terms

Qualifications

• Experience working in a dispensary or pharmacy environment.
• Eligible to work in the UK.
• Full UK Driving Licence.

Responsibilities

• Support the safe and efficient dispensing of medications.
• Maintain accurate records on clinical systems.
• Ensure compliance with legal and safety requirements.

Skills

Accurate dispensing and record-keeping

Excellent organisational skills

Strong communication skills

Problem-solving skills

Knowledge of pharmacy law

Understanding of SOPs

Ability to work independently

Flexible and adaptable

Education

NVQ Level 2 in Pharmacy Services

NVQ Level 3 or additional pharmacy training

Tools

SystmOne or similar GP clinical systems

Job description

We are looking for a friendly, detail-focused Dispenser to join our supportive dispensary team. The role plays a vital part in ensuring patients receive their medicines safely, accurately and efficiently, while always maintaining the highest standards of confidentiality and care.

Working closely with the Dispensary Manager/Practice Operations Manager, you will help ensure the smooth day-to-day running of the dispensary, supporting strong legal compliance and sound financial control. This is a rewarding opportunity for someone who takes pride in teamwork, patient care and delivering an excellent service to the community.

Main duties of the job

Actively contribute to the dispensary team by supporting the safe, accurate and efficient dispensing of medications in line with Suffolk Primary Care policies and SOPs.

Responsibilities include issuing prescriptions and stock items, processing repeat prescriptions, dosset boxes, private and exempt charges, and responding to patient, GP and staff queries, including Ask My GP tasks. Maintain accurate records on clinical systems, including controlled drug registers, audits, DSQS reviews and prescription endorsement for monthly submission and reimbursement.

Ensure effective stock messenger ordering, checking deliveries, managing invoices, rotating stock, date checking, removing expired or uncollected items, and minimising waste. Safely receive, store and monitor medicines, including refrigerated items, and act on MHRA recalls. Handle controlled drugs and pharmaceutical waste in compliance with legislation and safety requirements.

Maintain cleanliness and functionality of the dispensary environment and equipment. Support audits, stock checksvors, team cover, meetings and ongoing professional development. Liaise with GPs regarding medication concerns, act on notifications and procedural updates, and work collaboratively with the Dispensary Manager and team to ensure compliance with legislative and operational changes.

About us

Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits ofmands working with SPC

• Defined benefits scheme
• Life insurance
• Family benefits, including adult dependents & children's pensions
• Ill health benefits

Electric Car Salary Sacrifice Scheme

• Fully comprehensive insurance, servicing, tyres & breakdown cover
• Up to £2,000 annual SPC contribution (subject to conditions)

Flexible Working Arrangements

GP remote working options to accommodate personal commitments

Additional Benefits

• Health service discounts, including a complimentary Blue Light Card for new starters
• Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
• Enhanced maternity & paternity terms
• Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships

At SPC, we invest in our staffs professional growth and well-being, fostering a positivefections work environment that benefits both our team and the communities we serve.

Job responsibilities

Job Summary

• The main purpose of the Dis排行榜司 is to ensure that the drugs and medicines are prepared efficiently, accurately and safely according to legal requirements, and respecting patient confidentiality at all times.

To assist the Dispensary Manager in ensuring that effective financial and legal control of the dispensary is maintained.

Job Responsibilities

• To actively contribute within the dispensing team in assisting in the preparation of all aspects of dispensing including stock control, ordering, re-stocking of the dispensary in line with the objectives of the dispensary work plan.
• Issuing stock items and prepared prescriptions.
• Handing out prescriptions, collection of prescription charges / checking patient exemption statements and prescription exemptions are completed correctly.
• Processingಾನ್ಯნება and dispensing repeat prescription requests received in the surgery in line with Suffolk Primary Care policies.
• Collecting private charges for private medications, vaccines and other medications.
• Sorting, stamping and endorsing prescriptions in preparation to send to PPD on monthly basis by the required date to ensure timely reimbursement.
• Remove items from the collection drawers which have not been collected on a monthly basis and audit on clinical system.
• Check stock against invoices for accurate delivery and claim for missing/damaged items on credit note.
• Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage and ordering appropriate quantities of goods via the wholesalers preferred method.
• Ensuring that drugs are received and stored in an appropriate manner in accordance with полно manufacturer's instructions and any MHRA recalls are actioned.
• Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record.
• Cleaning work surfaces and shelving on a regular basis and ensuring that the dispensary equipment is kept clean and kept in good working order.
• Date checking to be performed as per SOP.
• Maintaining full and accurate records of all dispensing transactions including the electronic CD register.
• Accepting orders for repeats and dealing with queries from patients and support staff.
• Dealing with Ask My GP queries and action appropriately.
• Ensuring audits are completed timely and any DSQS patient reviews are performed.
• Handling and safe destruction of patient returned medicines.
• Stocking shelves, refrigerators and other storage areas using the rotation method.
• Removing out of date stock from the shelves,irithe refrigerators and other storage areas.
• To action tasks, notifications and emails.
• Using the computer to maintain accurate and up to date records and issuing prescriptions.
• liaising with GPs or in patient records if concerned about the appropriateness of medication requests.
• Dealing with queries from patients regarding prescriptions.
• To handle controlled drugs and maintain accurate register for legal and stock control purposes in line with current legislation and safe storage as required.
• Assist in stock checks where required.
• Provide cover for members of the team during absence.
• Perform safe disposal of pharmaceutical waste ensuring compliance including controlled drugs where appropriate.
• Attend and contribute to team meetings.
• Act upon any new information relating to stock or procedures.
• Keep professionally up to date with current dispensing Suffolk Primary Care.
• Work with the Dispensary Manager and other members of the team to comply with Standard Operating Procedures following any legislative changes or other relevant procedures as notified.

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The postholder is required to carry out any duties that may reasonably be requested by the Dispensary Manager or SPC.

Person Specification

Qualifications

• NVQ Level 2 الكاتب Pharmacy Services (or equivalent recognised qualification)
• NVQ Level 3 or additional pharmacy/medicines training
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Experience

• Experience working in a dispensary or pharmacy environment
• Experience working in a GP practice or NHS primary care setting

Skills, Knowledge and Other

• Accurate dispensing and record-¦keeping
• Excellent organisational skills
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• Ability to work independently and as part of a team
• Strong communication and problem‑solving skills
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• Good knowledge of pharmacy law, NHS prescription handling, and Controlled Drugs
• Understanding of SOPs, MHRA alerts, and infection control
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• High level of integrity and professionalism
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• Calm under pressure
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• Flexible and adaptable
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• Eligible to work in the UK
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• Willingness to participate in ongoing CPD
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• Full UK Driving Licence
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• Familiarity with SystmOne or similar GP clinical systems
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• Awareness of DSQS requirements and prescription reimbursement process
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• Willingness to support and mentor junior staff or trainees
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• Local knowledge or links to the community served
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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.