Dispatch Agent (Operations)

Dev; Manchester; On-site; GBP 24,000; Full time

Job summary

A leading airport services company in Manchester is seeking a Dispatch Agent. In this dynamic role, you will prepare flight paperwork, communicate critical data to flight crews, and manage the aircraft turnaround process. Candidates must be focused on delivering exceptional service, stay calm under pressure, and physically fit for lifting tasks. Enjoy various employee benefits and significant career development opportunities. Apply now for an exciting new challenge!

Benefits

Free parking whilst at work

Uniform provided

Employee assistance programme

Potential for discounted flight tickets

Discounted retail within the airport

Qualifications

• Focus on delivering exceptional and safe service.
• Self-confident and can stay calm under pressure.
• Organized and can manage time well.
• Driver's license required.
• Physically fit as lifting up to 32kg is required.

Responsibilities

• Prepare paperwork for flight crew.
• Communicate aircraft fuel and load data.
• Liaise with stakeholders for loading aircraft.
• Manage the aircraft turnaround process.
• Drive vehicles airside including cars and vans.

Skills

Exceptional service focus

Effective teamwork

Calm under pressure

Organization and time management

Physical fitness (lifting 32kg)

Basic-intermediate computer skills

Job description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care

Job Description

Pay rate £12.71 Basic £11.71 plus waiting

Pay: £12.71 per hour - which equates to a full-time salary of £23,764.44 p.a

This is made up of a basic rate of £12.71 per hour plus a monthly allowance of up to £162.50.

Ready for take off? Join Swissport for an exciting career in aviation.

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us! As a Swissport DispatchAgent, you will play a vital role in our airport operation.

The airport is a fast-paced and safety focussed team environment.

Our Dispatch Agents perform a range of duties, which may include:

• Preparing paperwork for flight crew.
• Communicating aircraft fuel and load data to flight crew and load control.
• Liaise with all stakeholders to ensure the aircraft is loaded as intended.
• Prioritise tasks and manage the turn around of the aircraft from arrival to departure.
• Operate aerobridges and aircraft stand guidance systems.
• Drive vehicles airside including cars, vans and mini busses.
• Deal with aircraft weight and balance calculations as required.

What would make you stand out for this role?

• You're focused on delivering exceptional and safe service
• You can be an effective team player
• You're committed to learning and growth
• You're self‑confident and can stay calm under pressure
• You're organised and can manage time well
• Your physically fit as lifting up to 32kg as required
• You have a driver's license
• You have basic - intermediate computer skills

Why you will love working for Swissport:

• Swissport is the world's leading provider of ground and air cargo services
• Impressive career development opportunities are also available across Swissport’s global network.
• Work with a great team every shift
• Industry benefits
• Permanent roles
• And much more
• Free parking whilst at work
• Uniform provided.
• Swissport pension scheme with ability to self‑contribute.
• 24‑hour employee assistance programme
• Potential for discounted flight tickets following probation period.
• Discounted retail within the airport.
• Discounted access to Aspire lounge network for family and friends.
• Potential for placements to other Aspire Lounges within the UK.
• Fantastic career progression

Looking for an exciting new challenge?

If this sounds like you, and you’re looking for a new challenge, rewarding new career, lots of training and development opportunities, then don’t miss out apply now!

Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries around the globe.

We are committed to delivering safe, high quality services for our clients and their customers across the globe.

GDPR

Swissport has strict obligations under the General Data Protection Regulation 2016/679 (“the GDPR”). Compliance is therefore a responsibility embedded in all roles. Specifically, however, you are required to actively support and assist the business with compliance, both in your daily duties and in respect of ad hoc projects and activities. You are expected to demonstrate good practice to direct reports, and actively promote a culture of compliance.

Equality, Diversity & Inclusion

Swissport and its employees have a strict duty under the Equality Act 2010, not to be discriminatory in their treatment of colleagues and customers, on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Compliance with equality and diversity principles is therefore a responsibility embedded in all roles. Specifically, you are required to:

• comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments);
• respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics;
• report and act upon all instances of discrimination, harassment, and bullying;
• proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination;
• proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity;
• ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work;
• evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity.

The list is not exhaustive and may vary depending on location and local customer requirements.