Discharge Support Worker

Shropshire Community Health Nhs Trust; Shrewsbury; On-site; GBP 25,000 - 42,000; Full time

Job summary

A community health service provider in the United Kingdom is seeking a Discharge Support Worker to enhance patient transitions. The role involves coordinating with healthcare teams, managing patient flow, and maintaining service reports. Ideal candidates will have backgrounds in nursing, social care, or allied health support, with strong organizational and communication skills. This role includes working on a rota, covering evenings and weekends to ensure seamless patient care and support within the healthcare system.

Qualifications

• Experience in healthcare or social care settings.
• Ability to work across multidisciplinary teams.
• Flexibility to work on a rota basis including weekends and bank holidays.

Responsibilities

• Support timely referrals between Community and Acute providers.
• Manage service reports and support patient transitions.
• Coordinate across services for effective patient flow.

Skills

Organizational skills

Communication skills

Team coordination

Education

Nursing Associate

Social Care Practitioner

Allied Health Support Worker

Job description

Overview

Shropshire Community Health NHS Trust believes in fairness, equity and values diversity in all aspects of its work. We provide visa sponsorship to applicants who require this in order to have the right to work in the UK, provided that the role meets Home Office requirements. For applicants requiring a Skilled Worker Visa, the salary threshold is £41,700. For a limited number of clinical posts (listed here), Health and Care Visa applications must meet the national pay scale or the minimum salary threshold of £25,000 (whichever is higher). Applicants should check sponsorship eligibility before applying.

This is a dynamic and rewarding role where you’ll work across division, multi-agency and interdisciplinary teams to support seamless patient journeys. The Urgent and Emergency Division works to prevent avoidable hospital admissions and facilitate timely, safe discharges, in partnership with health, social care and voluntary sector organisations. You’ll help coordinate and identify patients and ensure they are transferred to appropriate discharge and community pathways. As the service undergoes transformation, you’ll contribute to shaping patient flow and complex discharge planning.

Role and Responsibilities

• Direct patient flow across the system by supporting timely referrals between Community and Acute providers and Local Authorities.
• Manage all administrative functions, maintain accurate system and service reports, and maximise flow across the Trust.
• Coordinate across services to pull suitable patients into the Rapid Care Team and manage the current caseload.
• Work with the Urgent and Emergency Care (UEC) Division, Virtual Wards, Capacity Hub, Integrated Front Door Team and Urgent Community Response Teams to deliver a coordinated and responsive service that improves patient transitions and overall system flow.
• Process referrals in line with agreed criteria and maintain an up-to-date caseload on the Redeployed Information (RIO) system; monitor and manage capacity within the division to ensure smooth progression through services.
• Support safe, timely and effective patient transitions while operating across the UEC division.
• Work hours are from 8am to 8pm, seven days a week, including weekends and bank holidays on a rota basis.

Role profile and Team

The postholder will work closely with the Clinical Support Coordinator to monitor and manage capacity within the division. The role operates across the UEC division and is a key part of ensuring safe patient transitions.

Ideal candidates and Qualifications

Shropshire Community Health Trust is seeking a highly organised Discharge Support Worker within our Integrated Front Door, Capacity Hub Team and Rapid Care Team within the Urgent and Emergency Care division. The position is an ideal opportunity for Nursing Associates, Social Care Practitioners or Allied Health Support Workers to help shape this new service for our patients.

About Shropshire Community Health NHS Trust

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas. These range from district nursing and health visiting to running four community hospitals and providing very specialist community care through skilled staff.

Patients, carers and the public play a vital role in helping us develop and improve our services. We welcome input from local communities and encourage you to engage with Have Your Say on our website to share experiences and help us improve.

Shropshire Community Health NHS Trust is an employer that supports diversity and equal opportunity. We encourage applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to helping staff maintain a good balance between work and home life.