Director of Residential and Program Mentoring

ZipRecruiter; Brighton; On-site; GBP 62,000 - 64,000; Full time

Job summary

A nonprofit organization in Boston seeks a Director of Residential and Program Mentoring Services to lead its emergency assistance shelter. The role involves overseeing residential services, ensuring compliance, and fostering a trauma-informed environment. Ideal candidates should have leadership experience, a relevant degree, and at least 2 years in supervisory and residential settings. Competitive salary and benefits offered.

Benefits

Access to professional development

Healthcare coverage

Retirement planning

Qualifications

• Minimum 2 years of supervisory experience.
• Minimum 2 years of experience in a residential facility.

Responsibilities

• Oversee day-to-day residential operations.
• Supervise and coach Program Supervisors and Mentors.
• Conduct audits of participant outcomes and service quality.
• Develop and manage departmental work plans and budgets.
• Lead team meetings and ensure collaboration.
• Provide direct service coverage as needed.
• Lead staff onboarding and training.

Skills

Leadership experience

Strong communication skills

Experience with de-escalation

Bilingual skills in Spanish or Haitian-Creole

Education

Bachelor’s degree in a related field

Master’s degree (preferred)

Tools

Microsoft Office

Job description

Overview

POSITION TITLE: Director of Residential and Program Mentoring Services

EMPath (Economic Mobility Pathways) is a Boston-based nonprofit that partners with families to move out of poverty and provides other organizations with tools to do the same. EMPath combines direct services, a global learning network, robust research, and advocacy, offering a range of career opportunities.

About the Role

The Director of Residential and Program Mentoring Services leads the operation and advancement of EMPath’s Hastings House Emergency Assistance Shelter. This role oversees the development and implementation of high-quality residential services and Mobility Mentoring practices, ensures programmatic compliance, supervises staff, contributes to strategic goals, and promotes a safe, trauma-informed environment for families. The position requires strong collaboration with internal departments, external stakeholders, and funders.

Responsibilities

• Oversee day-to-day residential operations to ensure compliance with EMPath and EOHLC policies.
• Supervise, coach, and evaluate Program Supervisors and Program Mentors using the Mobility Mentoring model.
• Conduct audits of APRICOT and ETO databases to monitor participant outcomes and service quality.
• Develop and manage departmental work plans and budgets in coordination with leadership and finance.
• Lead weekly team meetings and facilitate cross-functional collaboration with Housing, Facilities, and Food Services.
• Ensure timely rehousing of participants and oversee required housing documentation.
• Provide direct service coverage as needed and maintain regular presence in the shelter environment.
• Lead staff onboarding, training, and ensure annual internal training compliance (40 hours per staff).
• Participate in strategic planning, internal/external presentations, and special projects with the Center for Learning and Practice (CLP), and Research & Evaluation (R&E).
• Serve as on-call leadership support on a rotating basis.
• Represent EMPath in external meetings and partnerships.

Skills and Competencies

• Leadership experience and ability to manage diverse teams.
• Deep understanding of trauma-informed care, child development, and housing instability.
• Strong communication and conflict-resolution skills.
• Comfort working in high-pressure residential settings.
• Experience with de-escalation, crisis intervention, and safety planning.
• Familiarity with database systems and Microsoft Office.
• Knowledge of labor laws, hiring practices, and program budgeting.
• Bilingual skills in Spanish or Haitian-Creole.

Education and Experience

• Bachelor’s degree in a related field required; Master’s degree (preferred).
• Minimum 2 years of supervisory experience.
• Minimum 2 years of experience in a residential facility required.

Working Hours

This is a full-time position structured around standard daytime hours, with flexibility for shift variations and on-call coverage as part of a rotation.

Pay Transparency

The pay range for this position is $85,000 - $87,000 annually.

Physical Demands / Work Conditions

Position requires walking, sitting, bending, and light lifting (up to 25 lbs). Must be able to operate standard office equipment and work in a residential shelter environment. Periodic stress and the ability to follow detailed verbal/written instructions are expected.

Why EMPath?

• The meaningful work: Disrupting poverty and supporting families on their path to economic mobility.
• Collaborative team culture: Join a passionate and mission-driven staff working together to achieve impactful goals.
• Commitment to learning: Access to professional development, internal trainings, and tuition assistance.
• Competitive benefits: Retirement planning, healthcare coverage, and more.

EMPath is committed to recruiting, hiring, and sustaining a diverse workforce. All qualified individuals, regardless of race, color, religion, sex, gender identity, expression, sexual orientation, or veteran status, are strongly encouraged to apply.

We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts. All offers of employment at EMPath are contingent upon a clear background check.