Director of Operations

Sure Call Medical Recruitment; Warrington; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare recruiter is seeking an experienced Operations Director based in Warrington, England. This pivotal role involves managing operational efficiency, building a customer-centric culture, and ensuring best practices within a pioneering fertility service provider. Candidates should possess experience in private healthcare or fertility services and excel in utilizing data for tracking improvements. The position offers benefits including 33 days of annual leave, a pension scheme, and opportunities for professional development.

Benefits

33 Days annual leave

Buy/sell holiday scheme (after 2 years service)

Pension scheme

Qualifications

• Proven experience as an Operations Director in Fertility Services or Private Healthcare.
• Ability to use data for tracking improvement and business cases.
• Strong communication skills at all levels.

Responsibilities

• Manage P&L and ensure effective operational processes.
• Lead teams to deliver outstanding outcomes for patients.
• Build a customer-centric culture and manage performance.

Skills

Data analysis for business improvement

Effective communication

Customer centric culture building

Job description

Operations Director

Location: Warrington

Contract: Permanent | Full-time

Are you an experienced Operations Director looking to take the next step in your career? Our client, a large IVF provider are looking for Operations Directors to join their teams.

What You’ll Do:

• You will run a highly efficient operation managing the P&L, ensuring the end-to-end process is and effective, being aware of and tracking critical activities to ensure consistent delivery, embracing best practice, and searching for improvement. You will embrace and collaborate with others and the core group resources designed to help you succeed.
• You will set your clinic up to deliver outstanding outcomes at every stage of the journey from first contact, to recommendations and into treatment. You will want to know we are doing a brilliant job at every stage of this journey, and when we don’t, you’ll lead from the front taking action to resolve issues.
• You will build a highly customer centric culture leading from the front, engaging with colleagues and customers being seen to be the face of the clinic to customer a critical person that understand their needs and journey, and involved in the outcome. Accessible as required to ensure that Patients understand and know you are at the heart of helping them to achieve their dream, and creating a workplace where colleagues know they can do their best.
• You will ensure that your teams have the space to be brilliant whether that’s the consultant or the receptionist, your approach will be to set them up to make the difference they can, and when they don’t, you’ll actively manage performance to address gaps.

We’re Looking For:

• An experienced Operations Directors within Fertility Services or Private Healthcare.
• Uses data to identify causes and areas of focus, track improvement and provide quantitative data for business cases.
• Open and effective communication style up and down stream.
• Supports the company vision and strategic objections, exhibits behaviours related to values.

Why Join?

You’ll be part of a pioneering team in fertility care with access to cutting‑edge treatments, continuous professional development, and the opportunity to transform lives truly.

Benefits:

• 33 Days annual leave (inc. 8 public holidays)
• Buy/sell holiday scheme. (after 2 years service)
• Pension scheme

To register your interest in this role or to find out more, don't hesitate to get in touch with Chris Hemming:

0203 910 0570

[e-mail]