Director of Operations

Houst; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A dynamic property management company in Greater London is seeking a hands-on Director of Operations. This role involves leading global operations across markets, managing teams, and improving customer experience. Candidates should have over 10 years of operations experience, strong leadership skills, and a data-driven approach. The position offers hybrid working, 25 days of holiday, and extra perks to enhance employee well-being.

Benefits

25 days holiday

Hybrid working (3 days in-office, 2 days WFH)

Extra day off for birthday

Employee discounts

Pawternity

Pension scheme

MacBook for business use

Qualifications

• 10+ years in operations, ideally in marketplace, proptech, or hospitality.
• Experience leading global teams.
• Excellent analytical and financial skills.

Responsibilities

• Own global operations strategy and execution.
• Build scalable systems and processes.
• Lead and grow high-performing distributed teams.
• Drive platform optimization and cost control.
• Collaborate with Product, Growth, and SLT to achieve goals.

Skills

Strong leadership experience

Data-driven with analytical skills

Customer experience obsession

Job description

We’re looking for a hands‑on, strategic Director of Operations to lead Houst’s end‑to‑end operations across markets, functions, and time zones. You’ll sit on our SLT, own operational performance, and balance strategic thinking with practical execution.

You’ll lead 70+ people globally, manage three senior function leads, and shape how we scale operations in a tech‑driven, cost‑efficient way. From property maintenance to guest experience, pricing to platform performance, you’ll build systems, solve messy problems, and make our customer experience five‑star, every time.

Responsibilities

• Own global operations strategy and execution
• Build scalable systems and processes that improve speed, cost, and quality
• Lead and grow high‑performing, distributed teams
• Drive platform optimisation, dynamic pricing, and cost control
• Work closely with Product, Growth, and SLT to hit company‑wide goals

Qualifications

• 10+ years in operations (ideally in marketplace, proptech, or hospitality)
• Strong leadership experience across global teams
• Data‑driven with excellent analytical and financial skills
• Obsessed with customer experience and operational excellence

Benefits

• 25 days holiday
• Hybrid working (3 days in our London office, 2 days WFH)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Pension - We provide a pension scheme for all permanent employees
• MacBook - for business use