Director of Operations

Houst; City Of London; Hybrid; GBP 100,000 - 130,000; Full time

Job summary

A tech-driven operations company in London seeks a hands-on Director of Operations to lead global strategy and execution. This role includes managing 70+ people and improving operational performance through innovative systems and cost management. Ideal candidates should have over 10 years in operations, strong leadership skills, and a passion for customer experience.

Benefits

25 days holiday

Hybrid working model

Extra day off for birthday

Employee discounts

Pawternity leave

Pension scheme

MacBook for business use

Qualifications

• 10+ years in operations, ideally in marketplace, proptech, or hospitality.
• Experience leading global teams.
• Strong data-driven analytical and financial skills.

Responsibilities

• Own global operations strategy and execution.
• Build scalable systems and processes that improve speed, cost, and quality.
• Lead and grow high-performing, distributed teams.

Skills

Leadership experience

Analytical skills

Customer experience focus

Operational excellence

Job description

We’re looking for a hands-on, strategic Director of Operations to lead Houst’s end-to-end operations across markets, functions, and time zones. You’ll sit on our SLT, own operational performance, and balance strategic thinking with practical execution.

You’ll lead 70+ people globally, manage three senior function leads, and shape how we scale operations in a tech-driven, cost-efficient way. From property maintenance to guest experience, pricing to platform performance, you’ll build systems, solve messy problems, and make our customer experience five-star, every time.

What you'll be doing:

• Own global operations strategy and execution
• Build scalable systems and processes that improve speed, cost, and quality
• Lead and grow high-performing, distributed teams
• Drive platform optimisation, dynamic pricing, and cost control
• Work closely with Product, Growth, and SLT to hit company-wide goals

What we're looking for:

• 10+ years in operations (ideally in marketplace, proptech, or hospitality)
• Strong leadership experience across global teams
• Data-driven with excellent analytical and financial skills
• Obsessed with customer experience and operational excellence

• 25 days holiday
• Hybrid working (3 days in our London office, 2 days WFH)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Pension - We provide a pension scheme for all permanent employees
• MacBook - for business use