Director of Information Technology

Morson Edge (Financial Services); Sheffield; Hybrid; GBP 170,000 - 196,000; Full time

Job summary

A leading financial services organization seeks a Director of IT Service Resilience. This pivotal role will shape the global recovery strategy and drive incident excellence while fostering long-term service resilience. Responsibilities include leading global SRE initiatives and working with senior leadership to implement best practices. Candidates should have proven experience in technical operations and incident management. This position is hybrid, located in Birmingham or Sheffield, and offers a competitive salary with benefits.

Qualifications

• Proven abilities overseeing SRE, Infrastructure, and DevOps in complex organisations.
• Significant experience leading global SRE initiatives and major incident response.
• Ability to build a centre of excellence and embed best practices.

Responsibilities

• Shape and deliver the global recovery strategy.
• Drive incident excellence and cultural transformation.
• Influence robust, scalable, and reliable system design.

Skills

Site Reliability Engineering

Infrastructure management

DevOps practices

Cloud computing

Technical Operations

Incident response leadership

Communication with senior leadership

Job description

Director of IT Service Resilience – Senior Recovery Lead / Incident Management / Operational Excellence

Circa £170,000 + Benefits

Location : Birmingham or Sheffield (Hybrid)

We are partnering with a leading global financial services organisation to appoint a Director-level Senior Recovery Lead and Global Head of Service Reliability. This critical role will shape and deliver the organisation’s global recovery strategy, driving incident excellence while building long-term, enterprise-wide service resilience. You will set the vision, lead execution, and champion the cultural and engineering transformation required to achieve reliable, self‑healing systems at scale.

Key Requirements

• Proven abilities overseeing SRE, Infrastructure, DevOps, Cloud and Technical Operations environments within complex, large‑scale organisations.
• Significant experience leading global Site Reliability Engineering initiatives, with proven accountability for major incident response, restoring service quickly, and bringing structure, clarity and leadership to high‑pressure situations.
• Demonstrated ability to build and lead a centre of excellence, embed SRE best practices across distributed engineering teams, and work closely with Problem Management and Platform Engineering to drive systemic remediation and automation.
• Experience defining and owning resilience and recovery strategies, setting engineering standards, and influencing robust, scalable and reliable system design.
• Deep technical expertise across infrastructure, applications and cloud‑native architectures, combined with exceptional communication skills and the ability to engage effectively with Managing Directors, CTOs and senior leadership.

This is an exciting opportunity to join a global function, where your leadership will directly shape incident recovery outcomes and elevate service resilience across the organisation.