Director of Information Technology

Morson Edge (Financial Services); Manchester; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading financial services organisation is seeking a Director of IT Service Resilience to shape their global recovery strategy. This hybrid role focuses on incident management and operational excellence, requiring expertise in SRE and cloud-native architectures. The ideal candidate will possess strong leadership skills and technical expertise while engaging with senior leadership. A competitive salary of circa £170,000 plus benefits is offered for this critical position, predominantly based in Birmingham or Sheffield.

Qualifications

• Proven abilities overseeing SRE and Technical Operations.
• Significant experience in global incident response.
• Demonstrated ability to lead a centre of excellence.

Responsibilities

• Shape and deliver the global recovery strategy.
• Drive incident excellence across the organisation.
• Set the vision and lead execution of service resilience.

Skills

Leadership in SRE/Infrastructure

Incident response

Communication skills

Cloud-native architecture

Job description

Director of IT Service Resilience – Senior Recovery Lead / Incident Management / Operational Excellence

Circa £170,000 + Benefits

Location : Birmingham or Sheffield (Hybrid)

We are partnering with a leading global financial services organisation to appoint a Director-level Senior Recovery Lead and Global Head of Service Reliability. This critical role will shape and deliver the organisation’s global recovery strategy, driving incident excellence while building long-term, enterprise-wide service resilience. You will set the vision, lead execution, and champion the cultural and engineering transformation required to achieve reliable, self‑healing systems at scale.

Key Requirements

• Proven abilities overseeing SRE, Infrastructure, DevOps, Cloud and Technical Operations environments within complex, large‑scale organisations.
• Significant experience leading global Site Reliability Engineering initiatives, with proven accountability for major incident response, restoring service quickly, and bringing structure, clarity and leadership to high‑pressure situations.
• Demonstrated ability to build and lead a centre of excellence, embed SRE best practices across distributed engineering teams, and work closely with Problem Management and Platform Engineering to drive systemic remediation and automation.
• Experience defining and owning resilience and recovery strategies, setting engineering standards, and influencing robust, scalable and reliable system design.
• Deep technical expertise across infrastructure, applications and cloud‑native architectures, combined with exceptional communication skills and the ability to engage effectively with Managing Directors, CTOs and senior leadership.

This is an exciting opportunity to join a global function, where your leadership will directly shape incident recovery outcomes and elevate service resilience across the organisation.