Director of Housekeeping

Hilton Worldwide, Inc.; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel company in London seeks a Director of Housekeeping to oversee housekeeping operations for a new hotel opening in 2026. This key role demands exceptional leadership and organizational skills to ensure the hotel meets luxury service standards. The ideal candidate will have prior experience in luxury hospitality and a passion for guest satisfaction. Benefits include career growth opportunities and competitive perks.

Benefits

Uniform provided and laundered

Free and healthy meals

Career growth

Team Member Travel Program

28 days holiday including bank holidays

Qualifications

• Exceptional verbal and written communication skills.
• Passionate about delivering unparalleled guest service.
• Previous experience in a luxury hospitality environment.

Responsibilities

• Direct and elevate all housekeeping operations.
• Monitor guest satisfaction metrics and implement improvements.
• Manage departmental budgets and optimize stock control.

Skills

Leadership

Guest service

Communication

Budget management

Problem-solving

Microsoft Office proficiency

Tools

Property Management Systems

Job description

Director of Housekeeping

Job Number: HOT0C442

Work Locations

• Waldorf Astoria Admiralty Arch London The Mall, London SW1A2WH

The Waldorf Astoria London, Admiralty Arch is looking for a Director of Housekeeping to form part of the pre-opening team for this brand-new luxury hotel set to open in 2026. This is a fantastic opportunity for an experienced Executive Housekeeper to support the opening of one of London’s most anticipated hotels.

This luxury hotel will be housed in the iconic Admiralty Arch, a Grade I listed building located at the end of The Mall, opposite Buckingham Palace.

The project is a collaboration between Hilton and Reuben Brothers, who acquired the property in 2022. The hotel will feature 112 rooms and suites, including a two-bedroom VIP suite on the fourth-floor bridge with stunning views of Buckingham Palace and Trafalgar Square. Guests can also enjoy a rooftop terrace on the sixth floor and a ground-floor terrace overlooking St James’s Park.

The Waldorf Astoria London, Admiralty Arch will offer world-class dining options with restaurants and bars helmed by renowned chefs, as well as a Spa and a 320-cover ballroom. This development aims to preserve the historical significance of Admiralty Arch while providing a luxurious experience for guests.

With its prime location and commitment to luxury, the Waldorf Astoria London, Admiralty Arch is poised to become a landmark destination in the heart of London.

A World of Rewards

• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• High street discounts with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

Director of Housekeeping – Responsibilities

• Lead Housekeeping Excellence: Direct and elevate all housekeeping operations, ensuring flawless presentation and pristine environments throughout the property.
• Guest Experience Enhancement: Monitor guest satisfaction metrics and implement strategic improvements to exceed expectations and uphold a five-star Forbes standard.
• Financial Stewardship: Manage departmental budgets with precision, optimizing stock control, cost efficiency, and scheduling to support operational excellence.
• Strategic Oversight: Define and implement departmental goals, policies, and procedures that align with the brand’s luxury ethos.
• Quality Assurance: Conduct regular inspections of rooms, public areas, and facilities to ensure compliance with premium standards and initiate corrective actions where necessary.
• Team Empowerment: Inspire and mentor the Housekeeping teams, fostering a culture of professionalism, continuous learning, and collaboration.
• Product Knowledge: Ensure all team members possess comprehensive knowledge of room categories, amenities, and service offerings.
• Cross-Departmental Harmony: Maintain exceptional communication and relationships across hotel departments and with external partners.
• Operational Readiness: Guarantee optimal staffing levels to meet dynamic business needs with agility and grace.
• Technology Proficiency: Utilize property management systems and digital tools to streamline operations and enhance service delivery.

What are we looking for?

An Director of Housekeeping serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Exceptional verbal and written communication skills, with the ability to influence at executive level.
• Inspirational leadership qualities, with a passion for coaching and developing high-performing teams positioned to exceed targets.
• Passionate about delivering unparalleled guest service.
• A calm, composed presence under pressure, with the agility to adapt to demanding schedules and evolving priorities.
• Impeccable interpersonal skills and a deep understanding of luxury service etiquette and client expectations.
• Technologically adept, with proficiency in Microsoft Office and property management systems.
• Highly organized, with strong budgeting and problem-solving capabilities.
• Flexible and adaptable to a variety of operational scenarios.
• Strong organizational, budget management, and problem-solving skills.
• Previous experience working in a world class luxury hospitality environment.
• Able to demonstrate current experience successfully delivering the 5 star Forbes standards of excellence.

Additional Capabilities and Distinctions

• Familiar with Property Management Systems.
• Knowledge of Spa Cleaning standards.
• Knowledge of large banquet cleaning standards.
• Managing florist and landscaping contractors.