Director of Housekeeping

Auberge Resorts; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel group is seeking a Director of Housekeeping for their new property in London. This role requires extensive leadership experience and a strong track record in luxury hotel environments. You will manage all aspects of housekeeping operations, creating a culture of excellence and ensuring high standards of cleanliness and guest comfort. Ideal candidates are organized and detail-oriented with excellent financial management skills.

Qualifications

• 4+ years leadership experience in luxury hotel housekeeping.
• Strong skills in budget management and cost control.
• Excellent planning and people-management abilities.

Responsibilities

• Build a positive team culture focused on excellence.
• Set and maintain housekeeping standards across the hotel.
• Manage budget and control costs effectively.
• Implement health, safety, and sustainability standards.

Skills

Leadership in luxury hotel environments

Financial acumen

Organisational skills

Detail orientation

Proficiency in housekeeping software

Guest-focused precision

Job description

Company Description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

Job Description

The Director of Housekeeping at Cambridge House will shape the heart of our guest experience through meticulous care, thoughtful leadership, and refined operational expertise - setting the benchmark for cleanliness, comfort, and understated luxury in Mayfair’s newest icon.

This role calls for an inspiring leader who thrives under pressure, blending precision with intuition to create an environment that feels effortlessly elegant and genuinely welcoming. Equally invested in their team, guests, and the bottom line, the Director of Housekeeping has a unique opportunity to define operations from the ground up - building a culture that is both warm and empowering, as well as professional and precise.

Key Responsibilities:

• Build a positive and accountable working culture where team members feel valued, empowered, and motivated to grow
• Build, train, and inspire a team that embodies excellence, care, and professionalism.
• Establish and maintain the housekeeping standards for guest rooms, suites, public areas, corridors, and laundry, aligned with Cambridge Houses’s style and luxury promise.
• Lead the pre-opening housekeeping setup: inventory selection (linen, amenities, uniform), workflows, SOPs, and supplier relationships.
• Oversee shift scheduling, team members deployment, and workload planning to ensure fair coverage and support team wellbeing.
• Conduct regular inspections and audits to ensure flawless presentation, comfort, and cleanliness.
• Monitor guest preferences and feedback to continually refine the housekeeping experience.
• Track and forecast costs with precision, identifying opportunities for efficiency and savings without compromising quality.
• Negotiate supplier terms and control purchasing in line with operational goals.
• Align financial decision-making with wiser business performance targets and sustainability objectives.
• Manage the department budget including labour costs, supplies, laundry, uniform and amenity expenses.
• Collaborate closely with Operations, Guest Services and Engineering teams to anticipate maintenance/repair needs, FF&E refreshes and guest preferences.
• Implement and uphold all health, safety, hygiene, and sustainability standards in line with legal requirements and best practice - including chemical handling, linen care, allergen control, and waste management.
• Stay ahead of trends and technologies in luxury housekeeping, incorporating best-in-class tools and approaches to keep Cambridge House at the forefront.

Qualifications:

• Extensive leadership experience (4+ years) in Housekeeping in luxury hotel environments, with a proven ability to lead teams, deliver guest excellence, and manage complex operations.
• Strong financial acumen: including budget management, cost control, purchasing, forecasting.
• People-first mindset, with outstanding planning, organisational, and people-management skills.
• Guest-focused precision, with an eye for detail and an uncompromising standard for cleanliness, presentation, and guest comfort.
• Proficiency with housekeeping software and PMS.
• Composed, collaborative, and solutions-oriented under pressure.