Director of Digital Operations | Northern Care Alliance NHS Foundation Trust

Salford Royal NHS Foundation Trust; Salford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A healthcare service provider in Greater Manchester is seeking a Director for Digital Operations to lead the digital transformation across the organisation. The role involves working closely with the Chief Digital and Information Officer to ensure effective delivery of digital services, enhancing user experience, and managing operational performance. Strong leadership and experience in IT security are essential. This position offers a competitive benefits package and a flexible work environment.

Benefits

Competitive benefits package

Flexible working opportunities

Generous annual leave allowance

Qualifications

• Experience in leading technical strategy and operational performance.
• Ability to improve reliability and security of digital services.
• Strong understanding of NHS regulations and requirements.

Responsibilities

• Deputise for the Chief Digital and Information Officer (CDIO).
• Work with the CDIO to deliver the digital strategy.
• Ensure exceptional service responsiveness and user satisfaction.
• Improve performance and security of underpinning technologies.
• Develop and deliver the technical strategy for the Trust.

Skills

Leadership

Strategic planning

Cyber security management

Operational performance

Customer service experience

Job description

Overview

The NCA Digital team is undertaking an ambitious and complex programme to bring together infrastructure, and operational support services from three legacy organisations to create a Single Digital Service for the NCA.

The Director for Digital Operations will play a significant role in managing elements of that process and building a positive culture around a new single team. Reporting to the Chief Digital and Information Officer you’ll play a central role in delivering our ambitious digital transformation programmes across the organisation and work across Greater Manchester as we work together to drive digital convergence and improved patient care and services.

You will play a critical role in the NCA’s Senior Digital Leadership Team, and be accountable for leading technical strategy and operational performance and standards across Infrastructure, Networks, Service Desk, End user Support and Cyber Security. You’ll work hand in hand with colleagues across our Application Portfolio in support of our ambitious Electronic Patient Record Programme.

This is a role with true scale, influence and purpose. You’ll act as the operational deputy for the CDIO at trust, regional and national level as needed.

The Director of Digital Operations will support the CDIO in leading the provision of an efficient, effective and high quality professional and well-co-ordinated digital service capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation.

Responsibilities

• Deputise operationally for the CDIO
• Work with the CDIO to deliver the digital strategy
• Establishment and deliver exceptional levels of customer (digital service user) experience and service responsiveness, with a focus on purpose and the need to maximise service user productivity and effectiveness
• Improvement of performance, availability, reliability, and security, of service under-pinning technologies (Hosting & Data Centres, Compute, Storage, Networking, End User Computing)
• Visible leadership to the digital and information teams, deputising for the CDIO as required, and ensuring teams within their remit deliver on strategic, operational and regulatory objectives.
• Develop and deliver the technical strategy for the Trust in conjunction with the Head of Enterprise Architecture including, systems and security architecture, integration, cyber-security posture, effective management, reporting, accountability and compliance for all aspects of Cyber & IT Security including compliance with law and guidance, and resolution of Cyber & IT security risks and law issues

About the organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

What we offer

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Learn more about us in our Candidate Information Pack(opens in existing window)

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk

This advert closes on Sunday 19 Oct 2025