Director of Delivery - Workforce (MIAA)

NHS; Liverpool; On-site; GBP 65,000 - 85,000; Full time

Job summary

An NHS Shared service in Liverpool seeks a Director of Delivery to lead the growth of its consulting services. The ideal candidate will have a business master's qualification and extensive leadership experience in a complex healthcare environment. Responsibilities include developing consulting offers and managing client relationships to ensure high-quality service delivery. This role provides an opportunity to make a significant impact on business sustainability and growth.

Benefits

Development and protected learning time

Qualifications

• Evidence of sustained postgraduate qualification and multi-functional experience (PQE).
• Ability to present to Boards and Sub-Committees.
• Full understanding of business development.

Responsibilities

• Support the Executive Directors in growing MIAA's commercial arm.
• Lead coordination of delivery of Solutions services.
• Develop relationships with clients to scope consulting projects.
• Monitor and assure quality and performance of programmes.

Skills

CIPD qualified

People leadership

Business development

Strong presentation skills

Education

Business qualification to master's level

Job description

Director of Delivery - Workforce (MIAA)

The closing date is 07 December 2025

The purpose of this role is to support the Managing Director by actively contributing to the growth of the commercial arm of MIAA, i.e. 'MIAA Solutions', through developing an expanded portfolio of solutions and consultancy-based services to deliver future business sustainability and growth aligned to the workforce transformation portfolio.

The post holder will help develop and shape the overall corporate strategy for the organisation, alongside providing detailed input to the Solutions Business unit plan.

They will lead the resourcing and coordination of the delivery of the Solutions services for clients, to maximise synergy of expertise and so deliver to defined standards of quality and within budget to meet revenue targets agreed with the Executive Team.

We are looking for a motivated, experienced, and highly skilled professional (CIPD qualified or equivalent) with evidence of sustained postgraduate qualification, multi-functional experience (PQE) and Continuous Professional Development.

Experience of dealing with challenge in presenting to Boards and Sub-Committees for the purposes of advice and influence, beyond conveying facts and evidence.

They will have people leadership experience and, ideally, business qualification to master's level. They will have a full and mature understanding of and interest in business development and the ability to create successful teams.

Main duties of the job

This role is to support the Executive Directors by actively contributing to the growth of the commercial arm of MIAA, i.e. Solutions', through developing an expanded portfolio of solutions and consultancy-based services to deliver future business sustainability and growth aligned to the healthcare and transformation portfolio. The post holder will help develop and shape the overall corporate strategy for the organisation, alongside providing detailed input to the Solutions Business unit plan. They will lead the resourcing and coordination of the delivery of the Solutions services for clients, to maximise synergy of expertise and so deliver to defined standards of quality and within budget to meet revenue targets agreed with the Executive Team.

The job holder reports monthly on project progress with emerging opportunities typically taking up to six months to come to fruition. Some clients have 'call off' contracts. Work is typically self-directed; the job holder will refer to the Executive Directors if they feel a situation is especially sensitive or has wider implications for the business.

Internally with the Executive Team and the job holder's Programme Leads and the substantively employed staff. Externally with senior staff from a range of NHS and other public and third sector clients, (increasingly with the Integrated Care Boards and associated Placed Based Partnerships and NHS England), other strategic partners, and a wide range of associates and potential associates.

About us

MIAA is an NHS Shared service, hosted by Liverpool University Hospitals NHS Foundation Trust. MIAA is the predominant provider of assurance and solutions services to over 60+ NHS and wider public and third sector, including local government, police & fire, charities and housing organisations. With a client base of over 60 and expansion of our solutions offer we are continuing to grow at pace.

MIAA offer clients a number of services in addition to internal audit including Solutions, Anti-Fraud, Technical Risk Assurance, Clinical Coding and Healthcare Quality.

MIAA's budgeted turnover is 12 million, which is demonstrative of the organisation's ambitious and strategic goals.

We pride ourselves in promoting equality and valuing diversity.

• Development and protected learning time

Our values are:

• Trust
• Respect & Compassion

Job responsibilities

To contribute to the overall strategic direction of MIAA by thinking through the organisational business model and subsequently identifying at scale (>100 days) consulting assignments that will compete with large accountancy firms.

This means undertaking background research and then developing ideas for broader client offerings that will both create sustainable income streams and extend the organisations reach and profile across the public sector.

To build relationships with prospective clients in order to gather intelligence and identify opportunities to scope, price and successfully bid for consulting projects that will deliver against income and profitability targets as agreed with the Executive Director - Solutions, which will in turn establish, maintain and promote MIAA as a preferred strategic partner of choice.

To act as the primary point of contact for both the clients and the project consultants and to identify and brief project team members (consultants and/or associates), monitor individual and programme performance against budget and timescales and quality assure programme outputs to ensure client satisfaction and thereby encourage repeat business.

To monitor the diverse budgets created for project/programme assignments to ensure profit targets are understood and met and payments appropriately authorised.

To work alongside the Director of Delivery - Finance & Corporate Performance and Healthcare Transformation to develop project methodologies (e.g., a costing model for projects to deliver a consistent profit margin and /or a performance framework that will ensure risks are identified and mitigated appropriately and outputs for non-planned, bespoke work are measured) thus increasing the organisations profile and professional service credentials as a preferred supplier.

To recruit, draw up contracts for and maintain regular communication with a range of MIAA Associates who, as a flexible talent pool, can contribute unique expertise and/or senior and relevant experience to specialist assignments. This enables MIAA to be a lead provider and successfully compete with major suppliers of consultancy services to the public sector.

To build collaborations with other organisations (e.g., the consultancy arm of CIPFA/CIPD), again in order to compete successfully for commercial opportunities.

As required, to design and deliver high level presentations to large groups of staff on complex issues in order to ensure solutions to problems are communicated and begin to embed.

Both working with the Executive Directors and alone, to build a network of contacts that will generate system-wide opportunities across the Health and Social Care network, certainly in the North of England and upwards into NHS England as the result of at scale project initiatives

To work with the Executive Directors to recruit to and develop the expanding network of the MIAA associates so that the right specialist resource is available to meet developing opportunities.

Person Specification

Qualifications

• Business qualification to masters level

Experience

• Experience of dealing with challenge in presenting to Boards and Board Committees for the purpose of advice and influence, beyond conveying facts and evidence
• People leadership experience
• Significant experience of successful delivery in a large, complex healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust