Director Central Transformation Business Manager

Mitsubishi UFJ Financial Group; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading global financial institution is seeking a professional to support the Chief Transformation Officer in delivering strategic initiatives across EMEA. The ideal candidate will have at least 12-15 years of experience in financial institutions, with a strong background in executive business management and project oversight. This is a full-time position located in Greater London, focusing on key strategic projects. The role offers a rewarding opportunity to make a significant impact in a transformative environment.

Qualifications

• Minimum 12-15 years experience in financial institutions.
• Proven track record in business and operational management.
• Ability to develop core business case, define benefits and outcomes.

Responsibilities

• Provide strategic support to the Chief Transformation Officer.
• Develop and govern the strategic plan and transformation activities.
• Manage executive reporting and maintain relationships with stakeholders.

Skills

Executive-level business management

Excellent communication

Budgetary oversight

Strong analytical abilities

Stakeholder management

Project management

Education

Degree level education or equivalent work experience

Tools

Microsoft Office

MS Project

Job description

Do you want your voice heard and your actions to count

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we have 150,000 colleagues striving to make a difference for every client organization and community we serve. We stand for our values, building long‑term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it is part of our culture to put people first, listen to new and diverse ideas, and collaborate toward greater innovation, speed, and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG where being inspired is expected and making a meaningful impact is rewarded.

OVERVIEW OF THE DEPARTMENT / SECTION

Mitsubishi UFJ Financial Group Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with around 3,000 offices in more than 50 markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management and leasing.

MUFG aims to be the world’s most trusted financial group through close collaboration among its operating companies and by responding to all of the financial needs of its clients, serving society and fostering shared and sustainable growth for a better world.

MUFG’s shares trade on the Tokyo, Nagoya and New York stock exchanges. Please visit our website for more information – .

The Central Transformation Office (CTO) department is mandated to deliver strategic projects & initiatives across MUS Securities International and Bank EMEA. CTO will manage and execute strategic business transformation change and is likely to be business critical or sensitive, including front‑to‑back (f2b) multi‑entity, multi‑business area impacting additions. These may be high‑budget, high‑change risk projects along with multi‑year duration, potentially structured as a programme with multiple projects. They may include a combination of strategic business change, regulatory and IT components, so close collaboration with AEs, business owners, support departments and Technology will be essential. CTO has been expanded to also include functions responsible for DX / AI implementation across EMEA ESG initiatives and oversight in EMEA Global Efficiency Office initiatives across MUFG and strategic project delivery outside of the investment portfolio.

NUMBER OF DIRECT REPORTS

N / A

MAIN PURPOSE OF THE ROLE

The purpose of this role is to provide business management support for the International Head of Change Management / Chief Transformation Officer for EMEA. This includes ensuring executive reporting, function‑level controls and key strategic initiatives are delivered in line with respective frameworks.

KEY RESPONSIBILITIES

• Provide strategic support to the Chief Transformation Officer for EMEA with particular focus on deputy responsibilities, MI & reporting perspective.
• Develop, embed and govern the strategic plan and transformation activities on behalf of the Chief Transformation Officer, ensuring alignment with industry best practices and financial efficiencies.
• Provide coaching and set direction for the CPMO Lead; cover periods of leave for that role.
• Assist in devising team strategy and vision with a roadmap to Change and Transformation; collaborate with senior members to drive BOW.
• Contribute to IPC, EDF & other forums delivery to ensure project delivery assurance of high‑risk, high‑profile projects and provide visibility across MUFG EMEA Securities International.
• Chair the Risk Assessment Forum (RAF) to maintain RCSA across all teams in CTO, ensuring control frameworks are up‑to‑date.
• Post Blue Day 2, provide a six‑month warranty period to Technology, enabling a smooth handover and keeping service levels aligned with expectations of MUFG Bank Head Office and local stakeholders.
• Manage the cadence for Central Transformation Office executive reporting to key committees, including EMEA Executive Committee, MUS International Management Committee (IMC), EMEA Culture Committee and MUSHD Management Committee.
• Maintain relationships with 2LOD / 3LOD, focusing on Operational Risk, Internal Audit and SoX.
• Work with FPA to develop the annual BAU financial and FTE budget, review monthly performance against actuals and identify savings.
• Ensure Human Capital Plans are approved, up‑to‑date and industry‑standard.
• Assess Employee Engagement Survey and Glint Pulse Check; implement action plans to improve satisfaction.
• Oversee the monthly management forum to meet ORM requirements and identify upcoming issues.
• Manage Operational Risk engagement via EORCC attendance, ensuring reporting requirements are met and information is disseminated as needed.
• Ensure staff engagement and compliance for performance management, objective setting and Leap training.
• Attend quarterly Corporate Health and Safety forum, assessing KPI metrics with a focus on impact to CTO.

WORK EXPERIENCE

• Minimum 12-15 years proven track record delivery in financial institutions.

DEMONSTRABLE EXPERIENCE OF

• Executive‑level BAU business and operational management.
• Excellent budgetary understanding and oversight of entity and departmental costs and resourcing.
• Excellent presentation, communication and negotiation skills to interact effectively with stakeholders.
• High‑quality MI and reporting for executive consumption—ability to summarise complex issues simply.
• Strong analytical and business experience.
• Understanding of financial products across different asset classes, including derivatives, cash/credit products, pricing and risk models, and trade lifecycle & workflows.
• Strong knowledge of banking regulations and experience running regulatory projects.
• Good understanding of front‑to‑back processes.
• Track record of managing multiple stakeholders and building relationships across diverse skill sets.
• Experience negotiating contracts with vendors and consultancies.
• Coaching, mentoring and leadership skills.
• Expertise delivering full project lifecycle SDLC/PDLC using waterfall and agile approaches.
• Communication skills at all levels.
• Ability to develop core business case, define and articulate benefits & outcomes.
• Proven budgeting experience.
• Programme / Project Management leading Change & Transformation and BAU initiatives.

SKILLS AND EXPERIENCE

FUNCTIONAL / TECHNICAL COMPETENCIES – ESSENTIAL

• Financial cost categorisation (capital vs expense).
• Project / programme / portfolio management, including change control.
• Baseline control and management.
• Delivery of projects / programmes / portfolio from planning to prioritisation, delivery and closure.
• Lessons learned / post‑implementation review delivery.
• Change risk management.
• Experience with key controls (SOX, third‑party risk, operational resilience, data protection, financial services regulations).
• Programme/Project management skills.

CREATION / PLANNING OF A PROGRAMME

• Delivery of a programme, including annual planning.
• Reporting, including executive reporting.
• Risk and issue management.
• Roadmap and critical path management.
• Financial control / management.
• Resource (demand and supply) management.
• Structuring governance (including ToR definition & management).

EDUCATION / QUALIFICATIONS – ESSENTIAL

• Degree level education or equivalent work experience.

EDUCATION / QUALIFICATIONS – PREFFERED

• Relevant qualifications / accreditations (e.g. Prince2, PMI, Six Sigma, Agile, ACCA, SIMA or other).

PERSONAL REQUIREMENTS

• Confident approach with the ability to provide clear direction to your team.
• Ability to lead a high‑performing team.
• Strategic approach with the ability to lead and motivate your team.
• Ability to articulate and implement the vision/strategy for the CTO department projects.
• Excellent communication skills.
• Results‑driven with a strong sense of accountability.
• Proactive, motivated approach.
• Ability to operate with urgency and prioritise work accordingly.
• Strong decision‑making skills and sound judgement.
• Structured and logical approach to work.
• Strong problem‑solving skills.
• Creative and innovative approach to work.
• Excellent interpersonal skills.
• Ability to manage large workloads and tight deadlines.
• Excellent attention to detail and accuracy.
• Calm approach and ability to perform well in a pressurised environment.
• Strong numerical skills.
• Excellent Microsoft Office skills.
• Excellent MS Project, MS Office skills and other project management tools.

EMPLOYMENT TYPE

Full‑Time

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

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