Director, Account Management - EMEA

Vanta; London; Hybrid; GBP 100,000 - 150,000; Full time

Job summary

Vanta is looking for a Director of Account Management, EMEA, to lead customer retention and expansion efforts across the region. The role involves managing a team of Account Managers, collaborating with various departments, and shaping strategies to drive growth in the SaaS sector.

Benefits

Industry-competitive salary and equity

100% medical, dental, and vision benefits

16 weeks paid parental leave

Health & wellness stipend

Remote workspace stipend

Pension matching

25 days PTO and unlimited sick time

8 company paid holidays

Virtual team building activities

Lunch and learns

Qualifications

• 10+ years of customer facing experience.
• 5+ years of management in SaaS.
• Proven track record in EMEA market.

Responsibilities

• Drive retention and expansion of customer base in EMEA.
• Lead and develop Account Managers.
• Collaborate with cross-functional teams.

Skills

Customer-facing experience

Analytics

Leadership

Collaboration

Influencing

Job description

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At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As the Director of Account Management, EMEA, you will be responsible for driving the retention and expansion of Vanta's existing customer base across the EMEA region. You will lead a team of Account Managers focused on deepening relationships with our customers, ensuring they continue to derive value from our platform, and identifying opportunities to expand our partnership.

You will also serve as a key member of the GTM EMEA leadership team, helping shape the culture and strategy for the region. This role is highly cross-functional and will partner closely with Customer Success, Sales, Marketing, Product, and Operations to deliver on regional goals.

What you'll do as a Director, Account Management in EMEA:

• Lead high-performing and highly engaged teams of Account Managers across EMEA
• Hire and develop a team of Managers that are able to recruit, coach and develop top talent and consistently achieve quota.
• Drive net revenue retention and upsell performance through the definition of performance KPIs and use of a thorough operating cadence.
• Develop and implement strategies for account retention and expansion across all segments of the business from Startups to Enterprises.
• Act as a strategic partner to our customers, engaging with them directly and building executive relationships in key accounts.
• Collaborate effectively with global Account Management and Customer Success leadership to develop and refine the repeatable success playbooks for each segment.
• Collaborate with Product, Marketing, and Customer Success to align customer feedback with Vanta's roadmap and campaigns.
• Influence the GTM strategy and regional operating model as a member of EMEA leadership.
• Foster a culture of accountability, collaboration, and growth within the Account Management team.
• Represent Vanta at industry events and customer meetings across the region.

How to be successful in this role:

• 10+ years of customer facing experience, 5+ years of experience as a manager or leader of post sales teams at a SaaS company, 2+ years experience managing frontline managers
• Proven track record of achieving revenue retention and expansion targets in the EMEA market.
• Experience leading teams that serve mid-market and enterprise customers.
• Strong executive presence and ability to build relationships at all levels.
• A collaborative mindset and demonstrated ability to influence across functions.
• Analytical thinking and data-driven decision-making.
• Experience working in a fast-paced startup or growth-stage SaaS company.
• Enthusiasm for cybersecurity and helping customers build trusted businesses.

What you can expect as a Vantan:

• Industry-competitive salary and equity
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
• Health & wellness stipend
• Remote workspace stipend
• Commuter benefits for team members who attend the office
• Pension matching
• 25 days of PTO per year and unlimited sick time
• 8 company paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!

#LI-hybrid

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.