Direct Services Technician - Southern Housing

Southern Housing; Horsham; On-site; GBP 26,000; Full time

Job summary

A large housing provider in the UK seeks a Direct Services Technician to join their Reactive Repairs team. This role involves high-quality property maintenance services, ensuring homes are safe and well-maintained. Ideal candidates will have experience in direct labour service and a commitment to customer satisfaction. Attractive benefits include paid travel time, holiday allowances, and training opportunities.

Benefits

Paid travel time

Generous mileage allowance

Health benefits package

Full training provided at no additional cost

Qualifications

• Two years’ experience in property maintenance or direct labour service is desired.
• Knowledge of statutory and regulatory rules related to property services.
• Experience with a variety of repairs and maintenance tasks.

Responsibilities

• Perform waste clearance, glazing, minor repairs, and graffiti clearance.
• Support maintenance services while ensuring compliance with regulations.
• Complete necessary paperwork and digital work orders.

Skills

Customer service orientation

Knowledge of Health and Safety regulations

Problem solving

Job description

Overview

Direct Services Technician

£26,000 Per Annum

Isle of Wight

Join Southern Housing as a Direct Services Technician. Are you passionate about delivering high-quality property maintenance services that make a real difference to residents and communities?

We’re looking for a proactive and reliable Direct Services Technician to join our dedicated Reactive Repairs team. Reporting to a Lead Technician and/or Operations Manager, you’ll play a key role in supporting Trade Technicians and contributing to a responsive, efficient, and customer-focused maintenance service.

Working across the Isle of Wight you’ll help ensure our homes and facilities are safe, clean, and well-maintained. With a “first time fix” ethos and a commitment to excellent communication, you’ll be instrumental in meeting KPIs and delivering outstanding customer satisfaction.

Responsibilities

• Waste Clearance
• Glazing
• Minor Repairs
• Graffiti Clearance
• Grounds Maintenance
• Office Moves
• Groundworks (paving, bricklaying, landscaping, Jet Washing, etc)
• Basic Carpentry, Plumbing and Decorating – generally supporting Trade Technicians as a second person

• Support the delivery of a sector leading, resident focused, and efficient repairs, maintenance, and general caretaking service developed in association with our residents.
• Carry out repairs, maintenance, and caretaking in accordance with current Building Regulations, Health and Safety Legislation and Association timescales; and ensure that the organisation is always fully compliant.
• Carry out all works in accordance with policy, procedure, guidelines, and regulation.
• Complete all necessary digital works’ orders / paperwork on time and to the required standard.

What you need

• A proven track record of working within a Direct Labour Service, where customer satisfaction is at the heart of service delivery – two years’ experience is desired, but not essential.
• A working knowledge of all the statutory and regulatory rules and / or codes of practice that underpin the delivery of an efficient and effective property related direct labour service.
• Experience of a range of repairs, maintenance, and / or caretaking work.
• A thorough understanding of and personal commitment to diversity; treating others with dignity and respect, with a real desire to understand and meet diverse customer needs and aspirations.
• Knowledge of the requirements of the Health and Safety Act, and any other relevant legislation and / or regulatory requirements.

In your supporting statement, address how you meet each of the above criteria providing real examples.

Key Dates

• Closing Date: Thursday 2nd October 2025 at 23:59
• Shortlisting Date: From 3rd October 2025
• Interview Date: w/c 13th October 2025
• (We may close the advert early if we receive a suitable number of applications).

Applying for roles with us

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own. We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Benefits

As a caring and competitive provider of care and support services on the Island, we offer paid travel time, generous mileage and holiday allowance, paid DBS and training, and a health benefits package. If you’re interested in career progression, we are the employer for you!

• The ability to buy extra leave and discount cards
• Employee referral scheme
• Cash claim-back on medical treatments
• Full training provided at no additional cost
• Additional payment for sleep-in duties, where applicable
• Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

Inclusion and Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.