Direct Protection Sales Expert

Aviva; Norwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider is hiring a Direct Sales Protection Expert in Norwich. This role involves guiding customers through their protection options and providing excellent support via phone and online. The ideal candidate should be a confident communicator, proactive, and detail-oriented, with a strong desire to help customers. Competitive salary of £25,100, along with a generous benefits package including bonuses, pension contributions, and flexible working options.

Benefits

Starting salary of £25,100

Bonus opportunity - up to 6%

Generous pension scheme

25 days holiday plus bank holidays

Private Medical Benefit

Discounts on Aviva products

Free Aviva shares

Supportive policies for employees

Flexible benefits options

Paid volunteering days

Qualifications

• Excellent communication skills to guide customers effectively.
• Ability to handle customer inquiries in various formats.
• Experience in a customer-focused environment is advantageous.

Responsibilities

• Guide customers through their protection journey with care.
• Handle calls and manage online customer support.
• Work collaboratively with colleagues to achieve desired outcomes.

Skills

Confident communicator with a warm, professional tone

Able to stay calm and focused in a fast-paced environment

Comfortable using digital tools and managing multiple tasks

Proactive and detail-oriented, with a problem-solving mindset

Experience in customer service or financial services

Job description

Direct Sales Protection Expert - Salary £25,100

This is a great role for someone who loves helping people feel confident about their choices. You'll thrive here if you're a great communicator, enjoy solving problems, and want to make a real impact in customers' lives. Whether you're new to financial services or looking for your next step, this role offers the chance to grow your skills in a supportive team.

A bit about the job :

You'll be part of our Direct Protection team, guiding customers through their protection journey with care and clarity. We help people understand their options and make informed decisions. You'll handle calls, manage applications, and support customers online via live chat. Every conversation matters—and you'll make sure it's a positive one. You'll also work closely with colleagues across Aviva to deliver great outcomes.

Skills and experience we're looking for :

• Confident communicator with a warm, professional tone
• Able to stay calm and focused in a fast-paced environment
• Comfortable using digital tools and managing multiple tasks
• Proactive and detail-oriented, with a problem-solving mindset
• Experience in customer service or financial services is a bonus

What you'll get for this role :

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £25,100
• Bonus opportunity - 6% (A & B grade) of annual salary Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone :

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail].