Fragrance Specialist

PARFUMS CHRISTIAN DIOR; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury fragrance brand is seeking a Dior La Collection Privée Specialist in Chester. This role involves driving fragrance sales, providing personalized luxury service, and educating clients about the brand. The ideal candidate will have a strong sales background in luxury environments, with an emphasis on creativity and customer engagement. A deep knowledge of fragrances is a plus. This full-time position requires immaculate grooming and excellent communication skills.

Qualifications

• Previous experience in a luxury, consultative sales role required.
• Experience in fragrance sales is advantageous.
• Creativity and ability to understand customer emotions.

Responsibilities

• Drive fragrance sales by achieving sales targets.
• Provide luxury standard service to customers.
• Educate clients about products and brand.

Skills

Luxury service skills

Sales expertise

Customer engagement

Knowledge of fragrances

Job description

POSITION: Dior La Collection Privée Specialist

Hours: Full Time, 5 days per week

DEPARTMENT: Retail

LOCATION: H Beauty, Chester

REPORTS TO: Counter Manager

As a La Collection Privée Expert for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving LCP fragrance sales by achieving your sales targets while promoting the brand and providing a personalized luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

MAIN RESPONSIBILITIES

SALES

• To be an expert on LCP fragrances, able to evoke passionate responses to fragrance notes to inspire and gain new clients
• To proactively sell Parfums Christian Dior products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To proactively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
• KPI - To achieve set sales targets

SERVICE

• To be knowledgeable on all Parfums Christian Dior products and be able to propose personalized products to clients
• To initiate contact with clients and welcome them both on counter and through traffic stopping
• To develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients
• To educate clients on Parfums Christian Dior products and the brand
• KPI - to achieve target for Mystery Shopping

GENERAL

• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To monitor stock levels, report any issues and ensure that there are sufficient levelsTo adhere to all company procedures and policies, as outlined in the employee handbook
• To carry out any additional duties as directed by the management team

PERSON SPECIFICATION

In order to be successful in this role, you will be:

• Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate
• Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service
• Driven and results oriented, seeking out ways to continually grow the business through events and counter activity
• Self confident, you will be able to approach and engage with customers at ease, using your strong selling skills
• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior

Previous experience working in a luxury, consultative sales role is required. Experience in fragrance sales is advantageous.