Digital Support Officer

Active Tameside; Dukinfield; On-site; GBP 27,000; Full time

Job summary

A community health organization in Dukinfield seeks a Digital Support Officer to provide technical support and enhance customer experiences. This role focuses on developing relationships with CRM providers and contributing to marketing strategies aligned with the organization's digital strategy. The ideal candidate will ensure excellent service delivery to Tameside's community, working closely with operational teams. The position is full-time and offers a competitive salary package.

Qualifications

• Day-to-day technical support for Digital Manager.
• Building relationships with key CRM providers.
• Contributing to marketing and customer experience.

Responsibilities

• Provide technical support to the Digital Manager.
• Progress marketing initiatives with Operational and Services Teams.
• Ensure excellent customer experiences.

Job description

Digital Support Officer

CAPTION: Job details

• Posting date: 28 November 2025
• Salary: £26,334.30 per year
• Hours: Full time
• Closing date: 17 December 2025
• Location: Tameside
• Remote working: On‑site only
• Company: Active Tameside
• Job type: Permanent
• Job reference: AT200

Summary

As the Digital Support Officer, you will provide day‑to‑day technical support to the Digital Manager and the wider company. You will be supported by our Operational and Services Teams in implementing and progressing marketing. You will be building productive relationships with our key CRM providers such as Legend and CAP2, becoming a Super User on each platform. Reporting directly to the Digital Manager. This role will significantly contribute to all customers continuing to receive excellent experiences. By developing our offer in line with Active Tameside Digital Strategy, you'll be ensuring we are the leading Health and Wellbeing provider for Tameside's Community.