Digital Services and Systems Team Leader

Reigate and Banstead Borough Council; England; On-site; GBP 48,000 - 63,000; Full time

Job summary

A local government authority in the UK is seeking a Digital Services & Systems Team Leader to drive their digital transformation initiatives. This role involves leading a team, developing agile business applications, and ensuring compliance with standards. The ideal candidate will have experience in digital services, strong analytical skills, and a commitment to innovation. Competitive salary and comprehensive benefits are offered, along with opportunities for career development.

Benefits

15% contribution to LGPS pension scheme

Discounts on local and high street stores

Salary sacrifice schemes including cycle lease

Better leisure centre membership

Qualifications

• Proven experience in digital services or ICT project management.
• Strong analytical skills and ability to foster cross-functional collaboration.
• Commitment to continuous improvement and innovation.

Responsibilities

• Lead a team of analysts to enhance council services.
• Drive digital transformation initiatives and champion user-centered design.
• Oversee development and adoption of collaboration platforms.

Skills

Digital transformation

Systems leadership

Problem-solving

Communication skills

User-centred design

Job description

Job Title: Digital Services & Systems Team Leader

Location of work: Town Hall, Reigate

Salary: TS1 Pay scales £48075 to £62004

Basis: Permanent, Full time

Are you ready to make a real impact in shaping the digital future of local government? We re seeking a proactive and innovative Digital Services & Systems Team Leader to join our ICT department. This is a hands‑on team leader role, ideal for a self‑starter who thrives on driving digital transformation and operational excellence.

About the Role

As the Digital Services & Systems Team Leader, you will:

• Lead a team of three Business Improvement Analysts and three System Support Analysts.
• Develop and maintain a forward‑looking, agile business application architecture to support council services.
• Contribute to ICT strategy, ensuring compliance with national and local standards.
• Manage team resourcing, external partnerships and problem escalation.

Key Responsibilities

• Drive digital transformation initiatives, including service design, form building, and automation.
• Champion user‑centred design and accessibility across all digital services.
• Foster a culture of innovation, continuous improvement, and cross‑departmental collaboration.
• Evaluate proposals for new systems and enhancements, prioritising based on ROI and strategic fit.
• Oversee the development of online forms using low‑code platforms (e.g., Granicus govService), HTML/CSS, and API integration.
• Support systems administration for both legacy and modern cloud platforms.
• Plan and coordinate software rollouts, including governance, training, and change communication.
• Lead the adoption and rollout of collaboration platforms such as Microsoft Teams and SharePoint and encourage their use to enhance productivity.

What We re Looking For

• Proven experience in digital services, systems leadership, or ICT project management.
• Strong analytical, problem‑solving, and communication skills.
• Experience with digital transformation, automation, and user‑centred design.
• Ability to manage multiple priorities and foster cross‑functional collaboration.
• Commitment to continuous improvement and innovation.

Join us as we embark on our journey to become a larger unitary authority in Surrey. Play a pivotal role in shaping the council s digital landscape, making a difference for our community and colleagues alike. Apply today to lead our digital journey!

Staff Benefits

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and Better leisure centre membership.

Additional Information

For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on .

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex‑armed forces candidates, who meet the essential criteria for the role.

Closing date: Tuesday 6 January 2026

Interview date: Monday 19 January 2026

Values and Behaviours

Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

Local Government Reorganisation

Reigate and Banstead Borough Council is part of the government s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two‑tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority.

Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation.