Digital Service Manager - Contract Opportunity

Akkodis; Nottingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading technology firm in North Nottingham is seeking an experienced Digital Service Manager for a 4-month contract opportunity. The role involves overseeing service management activities, ensuring high-quality digital services, and collaborating with stakeholders and suppliers. Essential skills include ITIL Foundation certification, service management experience, and strong communication abilities. This is a contract role offering a competitive day rate, with the opportunity to support and mentor junior team members. Immediate start required.

Qualifications

• Proven experience in service management and stakeholder engagement.
• Strong decision-making and problem-solving skills required.
• Solid understanding of modern software development and testing practices.

Responsibilities

• Oversee service management processes to support digital services.
• Collaborate with teams to maintain service quality and performance.
• Drive cost savings and process improvements.

Skills

ITIL Foundation certification

Service management

Stakeholder engagement

Decision-making skills

Communication abilities

Problem-solving skills

Software development practices

Education

Degree in IT or Business-related subject

Tools

TOPdesk

JIRA

Job description

Digital Service Manager - Contract Opportunity

Location: North Nottingham

Contract Type: 4-month contract

Day Rate: DOE

Start Date: ASAP

IR35 Status: Inside IR35

About the Role

We are looking for an experienced Digital Service Manager to join our client's team and lead service management activities aligned with ITIL principles. You will ensure the delivery of high-quality digital services, manage stakeholders and suppliers, and drive efficiency improvements across the organisation.

Key Responsibilities

Oversee service management processes to support digital services.

Collaborate with internal teams and external partners to maintain service quality and performance.

Deputise for the Lead Service Manager when required.

Manage risks associated with system changes and releases.

Lead supplier and contract management, ensuring compliance with legislation and best practice.

Drive cost savings and process improvements year-on-year.

Support and mentor junior team members.

Essential Skills & Experience

ITIL Foundation certification (plus at least one ITIL Lifecycle course or equivalent).

Proven experience in service management and stakeholder engagement.

Strong decision-making and problem-solving skills.

Excellent communication and collaboration abilities.

Solid understanding of modern software development and testing practices (e.g., Scrum).

Experience managing contracts and SLAs.

Desirable

Degree in IT or Business-related subject.

ITIL Expert or Manager certification.

Experience in DevOps environments and PRINCE2 project management.

Familiarity with tools such as TOPdesk and JIRA.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and / or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website