Digital Markets - CRM Product Manager - Associate

JPMorgan Chase & Co.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial services firm in Greater London is seeking a Product Manager, Associate. This role involves managing the product backlog and driving the delivery of innovative solutions to enhance client engagement. The ideal candidate will have strong product management experience, especially within financial markets, and hands-on proficiency with Agile methodologies and Jira. You will collaborate with cross-functional teams to strategize and ensure successful product rollouts, aiming for high user retention and satisfaction.

Qualifications

• Proven track record of successful product deliveries in a fast-paced environment.
• Strong understanding of financial markets and financial products.
• Hands-on experience with Agile methodologies and Jira.

Responsibilities

• Lead sprint planning sessions with cross-functional teams.
• Collaborate with various teams to gather requirements and ensure successful delivery.
• Understand and align product deliverables with the overall product strategy.
• Analyse user data to identify opportunities for workflow improvement.

Skills

Product Management

Agile methodologies

Jira

SQL

Communication

Analytical skills

Strategic thinking

User engagement

Tools

Tableau

Job description

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Job Description

If you are passionate about delivering impactful solutions, driving user adoption, and contributing to the broader product strategy, we encourage you to apply and become a key part of our high-performing team.

Job Summary

As a Product Manager, Associate within Digital Markets you will join our dynamic team supporting our Markets CRM platform. In this role, you will take ownership of the product backlog, lead sprint planning, and drive the delivery of innovative workflows and solutions that enhance client engagement and operational efficiency across the firm. You will collaborate closely with cross-functional partners; including technology, research, sales, compliance, and data teams - to ensure seamless rollout and adoption of new deliverables, while maintaining a strong focus on user retention and product KPIs.

The ideal candidate will have a proven track record in product, with hands‑on experience in Agile and Jira, and a strong understanding of financial markets and products. You will leverage your analytical skills to interpret data, build value add workflows, and identify opportunities for continuous improvement.

Job Responsibilities

• Lead sprint planning sessions, working with cross-functional teams to allocate capacity, set objectives, and drive timely delivery of key workflows and enhancements.
• Collaborate with technology, research, sales, compliance, and data office teams to gather requirements and ensure successful rollout and integration of new workflows and deliverables.
• Partner with the senior Product Manager and broader product team to understand the overall product strategy, ensuring that all deliverables align with the bigger picture and support strategic objectives.
• Oversee the migration and integration of legacy systems, ensuring seamless transitions and minimal disruption for users.
• Analyse user data and feedback to identify opportunities for workflow improvement and drive actionable insights for the team.
• Develop and execute communication plans, including demos, training sessions, and user engagement initiatives to support adoption and user satisfaction.
• Ensure product KPIs are met, including successful rollout of deliverables to users and driving high levels of user retention and engagement.
• Maintain high standards of data quality, compliance, and governance across all product deliverables.
• Identify process improvements and drive change to optimize team performance and product outcomes.

Required Qualifications, Capabilities, and Skills

• Relevant experience in Product Management, with a proven track record of successful deliveries in a fast‑paced environment.
• Strong understanding of financial markets and products; experience working in Finance is strongly preferred.
• Hands‑on experience with Agile methodologies and Jira (required).
• Ability to use SQL for data analysis and reporting; experience building dashboards in Tableau or similar tools is strongly desired.
• Demonstrated strategic thinking and the ability to see how individual deliverables align with and support the broader product vision.
• Excellent communication and interpersonal skills, with the ability to clearly articulate key deliverables and engage effectively with users and stakeholders at all levels.
• Demonstrated ability to sell products, attract users, and drive adoption through effective engagement and communication.
• Strong organizational skills, able to manage multiple priorities and adapt quickly to changing business needs.
• Ability to analyze user feedback and data to drive continuous improvement and innovation.
• High performer with a proactive, results‑driven mindset and a commitment to delivering quality outcomes.
• Team player who collaborates well with colleagues across functions and levels.
• Experience in sports, team‑based activities, or leadership roles in any sphere is a plus, but not required.
• Strong attention to detail, with a focus on data quality, compliance, and governance.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.