Digital Delivery Coordinator - Life Sciences

Informa PLC; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading events and media company in London is seeking a highly self-motivated Digital Delivery Coordinator to manage a portfolio of Hybrid events within the Life Sciences vertical. This role requires managing digital delivery, coordinating video productions, and ensuring successful event execution. The ideal candidate will have a B2B background, strong customer service skills, and an ability to work in a fast-paced environment.

Benefits

Flexible working arrangements

25 days annual leave plus additional benefits

Access to training and development resources

Qualifications

• Proven experience in a B2B digital service or events industry.
• Experience managing multiple projects simultaneously.
• Passion for travel and in-person interactions at events.

Responsibilities

• Support delivery of Hybrid and virtual events.
• Coordinate video production and post-event analysis.
• Manage virtual event platforms and lead digital integrations.

Skills

Customer-centric approach

Outstanding verbal and written communication skills

Ability to work under pressure

Highly organized

Attention to detail

Experience with Zoom and digital platforms

Job description

We are looking for a highly self‑motivated, efficient, logical, and Digital Delivery Coordinator who will work on a portfolio of 'Hybrid' events (events that are delivered both in person and virtually) within the Life Sciences vertical of the Informa Connect business. This role is based in London in the UK. The Life Sciences portfolio consists of 60+ medium to large events that are delivered both in person globally and online. The role itself will revolve around a comprehensive list of responsibilities that occur pre‑, during and post each event from a planning and operations perspective.

Responsibilities

• Support on all aspects of digital planning and delivery for Hybrid (in person) and virtual events, including platform management, coordination of video production and recordings and post‑event data analysis, working directly with central digital delivery teams and functional stakeholders within the life sciences vertical
• Work with the central digital team on developing the event app and new integrations whilst working with the Life Sciences vertical teams to execute in‑app customer experience elements and value‑driven digital engagement for example: customised pages, gamification, accreditation elements, digital and in‑person posters and polling
• Simultaneously support the event project delivery for multiple concurrent events to ensure digital experience runs as planned and troubleshoot where necessary
• Communicate video recording and editing requirements with our internal video teams and external Audio Visual suppliers for Hybrid (in person) and virtual events
• Liaise with our in‑house and external Video team for video editing and streaming requirements at our virtual and Smart (in person) events
• Assist with the delivery of live streaming on virtual and Smart (in person) events
• Provide demos of our digital event platform to internal and external stakeholders where necessary
• Attend regular event project meetings alongside the Product and Marketing lead to support the strategy and report on the digital components of the event and ensure smooth digital experience delivery
• Assist with the on‑the‑day delivery of our virtual events, to include:
  • Oversee the onsite digital experience at the event and be the main point of contact for all stakeholders during the event
  • Sign off on app help desk design, placement and any digital experience signage
  • Full ownership of the onsite event app including app set‑up and contribute to ways to enhance the onsite digital experience and drive better app engagement to include but not limited to gamification and polling
  • Onsite poster/QR and digital experience lead where necessary during set‑up and live event including gamification and polling
  • Onsite management and technical support for beacon technology and passive attendee tracking, ensuring all technology is working and continually monitor and troubleshoot technology and data throughout event
  • Take the lead on any event app integrations for example the exhibitor lead scanner, QR codes and Iframes – support onsite queries and help educate exhibitors to these features both pre and onsite at event
  • On the day project management to include: Briefing onsite AV team, live streaming monitoring and production guidance, online chat support, general troubleshooting and providing attendance and engagement data back to relevant teams
  • Undertake post‑event delivery team responsibilities including the sharing of data reports and providing data for our internal feedback reports
  • Video management, ensure all is edited and correctly labelled and links added to relevant on‑demand platform
• Administration (20%)
  • Data capture and analytics – undertake all necessary event admin tasks, including assistance with the completion of sustainability worksheets, accreditation administration and providing data for post‑event meetings
  • Share post‑event lead reports where necessary
  • Circulate final attendee lists with the event team
  • Complete the digital delivery teams internal KPI tracker
• Other (10%)
  • Perform other duties as needed
  • Attend training as suggested by Manager

Qualifications

• Proven professional experience in a B2B digital service, events or media industry
• Previous digital or event app experience
• Customer‑centric approach and confidence with in‑person customer service
• Desire to be part of a digitally first focused team, with a digitally focused mindset
• Experience of using Zoom, Microsoft Office and digital event platforms
• Candidate must be extremely well organized, with the ability to simultaneously manage multiple projects and work to tight deadlines, in a fast‑paced environment
• Have a passion for travel and in‑person interactions in a lively in‑person event setting
• Outstanding verbal and written communication skills, able to work confidently and respectfully at all levels of an organization
• Detail‑oriented with excellent attention to detail
• Ability to work with multiple teams and work under pressure
• An entrepreneurial spirit who is ready to take on an exciting challenge and is willing to take the initiative in the execution of digital event products

About the Company

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor’s Best Places to Work 2025 UK list. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Benefits

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world