Digital Change and Implementation Manager

Government Recruitment Service; Belfast; On-site; GBP 45,000 - 60,000; Full time

Job summary

A UK government agency seeks a Digital Change and Implementation Manager in Belfast. This role involves overseeing the end-to-end business implementation of digital services, facilitating collaboration among various Digital Service teams. The ideal candidate will have expertise in ServiceNow IT Service Management and Change Management. You will lead on deployment activities and ensure that changes adhere to user needs and business benefits. This position offers a chance to impact public services significantly.

Qualifications

• Preferred knowledge in ServiceNow IT Service Management, HR Service Delivery, and Security models.
• Preferred understanding in Prosci ADKAR Change Management Framework, a certification is preferred.

Responsibilities

• Collaborate with various Digital Service teams to manage a diverse stakeholder environment.
• Ensure the pace of business implementation aligns with Digital Service delivery requirements.
• Work with both internal and external teams to ensure successful deployment into the business.
• Oversee the end-to-end business implementation of digital services.
• Champion stakeholder collaboration across organisational boundaries.
• Manage robust adaptive deployment planning collaboratively across stakeholders.
• Coach and mentor other members of the Digital Change & Implementation community.
• Work with the Digital Service Team to develop a clear vision and strategy for deploying the Services MVP.
• Work in partnership with stakeholders to understand and plan for benefits realisation.
• Provide visible and effective management on Business Change deployment activities.

Skills

ServiceNow IT Service Management

HR Service Delivery

Change Management

Education

Certification in Prosci ADKAR Change Management

Job description

Do you want to contribute to demanding and exciting digital services for the UK Government?

The Department for Work and Pensions (DWP) is the UK's largest public service, providing benefits to approximately 20 million claimants. We are seeking an exceptional Digital Change and Implementation Manager to join our team. This role involves assisting on leading and overseeing the end-to-end business implementation of multiple digital projects with significant business impact, often managing multiple digital service deliveries concurrently.

This position offers an exciting opportunity to be part of DWP Digital. You will collaborate with various teams and colleagues to implement the delivery of our digital services within the business, ensuring they are viable, deliver value, meet identified business needs, and enhance business practices and opportunities.

Apply now and join us in revolutionising public services, with the power to significantly impact the lives of millions.

Responsibilities

• Collaborate with various Digital Service teams to manage a diverse stakeholder environment.
• Ensure the pace of business implementation aligns with Digital Service delivery requirements linked to Sprint Planning.
• Work with both internal and external teams to ensure successful deployment into the business.
• Oversee the end-to-end business implementation of digital services, ensuring relevant changes are delivered at a pace that meets operational stakeholders.
• Champion stakeholder collaboration across organisational boundaries, ensuring Business Change is delivered to detailed quality requirements while adhering to agile ways of working.
• Manage robust adaptive deployment planning collaboratively across stakeholders, establishing priorities, conflicts, and issues.
• Take responsibility for your own learning and development, continuously improving your knowledge and skills in Change & Implementation best practices.
• Coach and mentor other members of the Digital Change & Implementation community.
• Work with the Digital Service Team to develop a clear vision and strategy for deploying the Services Minimal Viable Product (MVP) and associated key/major iterative enhancements to the MVP.
• Work in partnership with the Service Team and stakeholders to understand and plan for the benefits realisation identified within the Business Case.
• Provide visible and effective management, leading on some of the Business Change deployment activities, working with the Digital Service Team, ensuring adherence to delivering the User Needs and Business Benefits.

Qualifications

• Preferred knowledge in ServiceNow IT Service Management, HR Service Delivery, and Security models.
• Preferred understanding in Prosci ADKAR Change Management Framework, a certification is preferred.