Digital Banking Support Specialist

HSBC; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Consultant in Greater London to provide exceptional customer service and support. This role involves helping customers navigate digital services and actively raising fraud awareness. Ideal candidates will possess strong communication skills and a passion for customer satisfaction. The position offers competitive pay, extensive training, and numerous employee benefits, fostering an inclusive workplace.

Benefits

Over six weeks’ holiday

Employee discounts

Pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Ability to engage effectively with customers and build strong connections.
• Ownership of customer enquiries through to resolution.
• Empathy toward customers in vulnerable situations.

Responsibilities

• Act as the first point of contact for customers, ensuring exceptional service.
• Educate customers on digital services and raise fraud awareness.
• Provide support to customers with complex banking needs.

Skills

Excellent communication skills

Customer service experience

Resilience in a changing environment

Job description

A leading financial institution is seeking a Customer Service Consultant in Greater London to provide exceptional customer service and support. This role involves helping customers navigate digital services and actively raising fraud awareness. Ideal candidates will possess strong communication skills and a passion for customer satisfaction. The position offers competitive pay, extensive training, and numerous employee benefits, fostering an inclusive workplace.