Digital Banking Support Specialist

HSBC Group; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading banking institution is hiring a Customer Service Consultant in the United Kingdom to deliver an outstanding customer experience. You will educate customers on digital platforms and identify those in vulnerable situations. The position is full-time with a salary of £26,000, extensive training, and benefits including annual bonuses and healthcare. Ideal candidates show strong communication skills and a passion for helping customers while adapting to a dynamic work environment.

Benefits

Annual discretionary performance bonus

Over six weeks’ holiday

Employee discounts

Market-leading pension contributions

Healthcare Life Assurance

Flexible benefits platform

ShareSave schemes

Qualifications

• Ability to engage in effective conversations and build strong connections.
• Ownership of customer enquiries through to resolution.
• Willingness to adapt to a changing environment.

Responsibilities

• Be the first point of contact for customers and assess individual needs.
• Educate customers on HSBC digital services and fraud awareness.
• Support customers with complex banking needs.

Skills

Excellent communication skills

Empathy

Resilience to change

Job description

A leading banking institution is hiring a Customer Service Consultant in the United Kingdom to deliver an outstanding customer experience. You will educate customers on digital platforms and identify those in vulnerable situations. The position is full-time with a salary of £26,000, extensive training, and benefits including annual bonuses and healthcare. Ideal candidates show strong communication skills and a passion for helping customers while adapting to a dynamic work environment.