Digital Banking Support Specialist

HSBC; Andover; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading global bank in Andover is seeking a Customer Service Consultant to deliver exceptional customer service. You will educate customers about digital banking and assist those with complex needs. With a focus on empathy and effective communication, this full-time role offers a starting salary of £26,000 plus bonuses and extensive benefits, including over six weeks of holiday, healthcare, and pension contributions.

Benefits

Over six weeks holiday

Employee discounts through Perks at Work

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Able to provide outstanding customer service and support.
• Passion for delivering a great customer experience.
• Previous customer service experience is a plus but not essential.

Responsibilities

• Act as the first point of contact for customers.
• Educate customers on digital services and fraud awareness.
• Support customers in vulnerable situations.
• Assist customers with complex banking needs.

Skills

Excellent communication skills

Ability to engage in effective conversations

Empathy towards customers

Resilience to continuous change

Job description

A leading global bank in Andover is seeking a Customer Service Consultant to deliver exceptional customer service. You will educate customers about digital banking and assist those with complex needs. With a focus on empathy and effective communication, this full-time role offers a starting salary of £26,000 plus bonuses and extensive benefits, including over six weeks of holiday, healthcare, and pension contributions.