Digital Banking Customer Experience Advocate

HSBC Global Services Limited; Andover; On-site; GBP 26,000; Full time

Job summary

A leading global bank is seeking a Customer Service Consultant in Andover. This role involves educating customers on digital banking services and fraud awareness while providing exceptional customer support. Candidates will receive rigorous training and enjoy a comprehensive benefits package, including over six weeks of holiday and employee discounts. The position offers a competitive salary of £26,000 for a 35 hour work week.

Benefits

Over six weeks of holiday

Employee discounts

Life assurance

Qualifications

• Candidates should have strong communication skills to assist customers effectively.
• Experience in customer service is beneficial.
• Ability to educate on digital banking products.

Responsibilities

• Educate customers on digital banking services.
• Provide support to vulnerable customers.
• Deliver exceptional customer service.

Skills

Excellent communication skills

Customer service orientation

Ability to educate customers

Job description

A leading global bank is seeking a Customer Service Consultant in Andover. This role involves educating customers on digital banking services and fraud awareness while providing exceptional customer support. Candidates will receive rigorous training and enjoy a comprehensive benefits package, including over six weeks of holiday and employee discounts. The position offers a competitive salary of £26,000 for a 35 hour work week.