Digital Account Manager

mtc.; Dundee; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology services company in the UK is seeking a Client Manager to oversee client relationships and manage expectations on costs and timelines. The ideal candidate will communicate via phone and email, ensuring client support tickets are handled effectively. Building strong relationships with co-workers and clients is essential, and familiarity with coding or technical support is advantageous. The role necessitates confidence in addressing client concerns and a commitment to excellent service.

Qualifications

• Experience in managing client relationships is highly desirable.
• Confidence in handling client concerns is essential.
• Coding experience is beneficial.

Responsibilities

• Manage clients' questions and expectations regarding costs and timelines.
• Ensure timely resolution of client support tickets.
• Build relationships with colleagues across teams.

Skills

Client relationship management

Effective communication

Problem-solving

Technical support

Job description

The role will consist of managing our clients and working within our dedicated Aftercare system. You will build strong and positive relationships with clients. Communication will be via phone, email and via the Aftercare system. You will grow a sound understanding of all mtc. services and features and up-sell accordingly to our existing clients. Day to day you will manage clients questions, expectations on costs, time frames and ensure client's support tickets are resolved in a reasonable time scale. Within your role you will build strong relationships with co-workers across all teams and be prepared to go the extra mile for clients and colleagues at all times. You should be confident in handling any client's concerns or issues. Also be beneficial for the role and any front coding experience or general technical support experience.

A CV and any applicable covering letter advising of your experience is beneficial.