Dialler & Resource Planner: Forecasting & Scheduling

Midland Credit Management; West Malling; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading financial services provider is looking for a Dialler and Resource Planner to join their team in Kings Hill. The ideal candidate will have a basic knowledge of Dialler/SMS technology, excellent communication skills, and intermediate Excel capabilities. Responsibilities include managing Dialler campaigns, analysing performance data, and ensuring strategic goals are met. This full-time role offers excellent career progression opportunities in a supportive work environment that values diversity and well-being.

Benefits

Full time (37.5 hours per week)

Permanent Contract

Work from Kings Hill office

Yoga classes

Monthly massages

Food initiatives such as weekly fresh pastries

Qualifications

• Basic knowledge of Dialler/SMS technology.
• Excellent verbal and written communication skills.
• Intermediate Excel skills are required.
• High-level computer literacy with presentation skills.
• Proven organisational and prioritisation skills.
• SQL knowledge is desirable but not essential.
• Excellent attention to detail and problem-solving abilities.
• Ability to build strong business relationships.

Responsibilities

• Manage Dialler campaigns and ensure operational success.
• Report issues with systems to relevant stakeholders.
• Ensure strategic goals are met through effective planning.
• Analyse performance data and send updates to stakeholders.
• Communicate with stakeholders about underperformance issues.
• Assist in system testing of Dialler products.
• Produce accurate demand forecasts.
• Prepare planning schedules for all sites.

Skills

Basic knowledge of Dialler/SMS technology

Excellent verbal and written communication skills

Intermediate Excel Skills

High level of computer literacy

Proven organisational and prioritisation skills

Good problem-solving skills

Ability to work well as part of a team

Job description

A leading financial services provider is looking for a Dialler and Resource Planner to join their team in Kings Hill. The ideal candidate will have a basic knowledge of Dialler/SMS technology, excellent communication skills, and intermediate Excel capabilities. Responsibilities include managing Dialler campaigns, analysing performance data, and ensuring strategic goals are met. This full-time role offers excellent career progression opportunities in a supportive work environment that values diversity and well-being.