Dexa / Metabolic Booking Co-ordinator

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust; Gobowen; On-site; GBP 24,000 - 26,000; Part time

Job summary

A leading orthopaedic hospital in Gobowen is seeking a part-time Dexa/Metabolic Booking Co-ordinator to manage patient appointments and assist with administrative tasks. The role requires excellent communication skills, computer proficiency, and the ability to work in a busy environment while maintaining attention to detail. This permanent position offers a salary ranging from £24,071 to £25,674 per annum pro rata, along with opportunities for professional development and training.

Benefits

Professional development opportunities

Access to state-of-the-art facilities

Employee benefits

Qualifications

• Experience in an office environment.
• Competent in using computers.
• Able to sort accurately into numerical and alphabetical order.

Responsibilities

• Book appointments and generate confirmation letters.
• Deal with patients face to face and by telephone.
• Prepare necessary paperwork for outpatient clinics.
• Answer routine telephone enquiries from patients.

Skills

Organisational skills

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Education

NVQ Level 3 or equivalent experience

Tools

Microsoft Office

Patient Administration System (PAS)

Job description

Dexa/ Metabolic Booking Co-ordinator

The closing date is 21 January 2026.

We are seeking an enthusiastic and dedicated individual to join our DEXA and Metabolic Medicine booking team at The Robert Jones and Agnes Hunt Orthopaedic Hospital.

This is an exciting opportunity for the right candidates to join our growing DEXA service at RJAH. RJAH is a lead provider for DEXA for a large catchment area and in Autumn/Winter 2024 our service will be expanding with an additional DEXA scanner giving the service two scanners.

The role will predominantly consist of a booking clerk role for the DEXA Team but the ideal candidate will be able to work flexibly across the services.

The successful applicant will have the ability to work in a fast-paced, busy environment working within a multi-disciplinary team, and will be able to multitask and prioritise their workload.

Main duties of the job

To ensure that patients appointments are booked according to the Consultants protocols and booking policies and procedures. Enquiries from patients and others are dealt with politely. That medical case notes are available as required throughout the hospital.

Working relationships with: Other HCR staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals, GP Practices.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham. The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line. We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

Job responsibilities

• Deal with patients face to face and by telephone in a sympathetic and welcoming manner.
• Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, to: Record and amend details of patients accurately on PAS, Book outpatient appointments and generate confirmation letters, Cancel and reschedule clinic appointments as requested by patients or consultant staff.
• Prepare all necessary paperwork for outpatient clinics.
• Send appropriate paperwork to patients relating to appointments.
• Answer routine telephone enquiries from patients and other members of staff.
• Contact patients by telephone to book or confirm appointments.

Person Specification

Qualifications/Training

• NVQ Level 3 or equivalent experience

Experience

• Experience in an office environment. Use of computers
• Competent in Microsoft Office

Skills/Knowledge

• Able to sort accurately into numerical and alphabetical order
• Ability to utilise electronic patients and other databases
• High level of verbal and written communication skills

Aptitudes and Attributes

• Good interpersonal skills. Able to work to deadlines Good telephone manner
• Telephone manner. Tact and discretion when dealing with sensitive and confidential information
• Ability to organise and prioritise own work
• Ability to manage busy workload where accuracy and attention to detail is essential
• Team player / able to work flexibly

Other Job Requirements

• Willing to participate in on-going training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The RJAH Orthopaedic Hospital and NHS Foundation Trust

Salary

£24,071 to £25,674 a yearper annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

224-PA20251003101-A

Job locations

The RJAH Orthopaedic Hospital and NHS Foundation Trust