Development Process Analyst

Anchor; Liverpool; Hybrid; GBP 40,000; Full time

Job summary

A not-for-profit housing organization in the UK is seeking a Development Process Analyst to join their Performance & Insights Team. The role involves leading process improvement initiatives, collaborating across departments, and applying methodologies like Lean and Six Sigma to enhance efficiency. ideal candidates will have a strong background in service improvement, excellent communication skills, and experience with process mapping tools. This position offers a salary of £40,000 per annum and a flexible work environment.

Benefits

Gym, fitness and wellbeing discounts

Mental health support

Flexible working options

Access to online GP appointments

Pension plan with matching contribution

Qualifications

• Data driven and people focused.
• Passionate about improving housing outcomes.
• Experience in process redesign and benefits realization.

Responsibilities

• Design smarter, more efficient and customer-centred processes.
• Run workshops and process reviews with teams.
• Simplify and automate manual processes.

Skills

Experience of housing association or development department processes

Knowledge of service improvement methodologies (Lean, Six Sigma)

Previous experience working with process mapping tools

Excellent communication skills

Analytic workstyle

Collaborative approach

Tools

Visio

Lucidchart

Job description

Title : Development Process Analyst

Location : Home based with occasional travel to offices in Bradford and London

Hours : 37.5 per week

Salary : £40,000 per annum

Help Shape the Future of Housing Development at Anchor – Join Us as a Development Process Analyst!

We’re proud to be England’s largest not-for-profit provider of housing and care for older people. Every new development we deliver and every process we refine helps us provide more homes, more opportunities for colleagues, and better experiences for our residents across the country.

That’s why we’re looking for a data driven, people focused Development Process Analyst to join our Performance & Insights Team. If you’re passionate about improving housing outcomes, service improvement, and turning data into meaningful change, this is your chance to make a meaningful impact.

What does it mean to be a Development Process Analyst at Anchor?

• Lead the Way in Continuous Improvement : You’ll be the departments champion for designing smarter, more efficient and customer-centred processes. Applying methodologies like Lean and Six Sigma and process mapping tools such as Visio or Lucidchart, you’ll evaluate how we work and how we can improve.
• Bring Processes to Life Through Collaboration : You’ll run workshops, process reviews and engagement sessions with teams across Development, Sales, Finance, Compliance and other key departments. Through clear mapping, documentation and guidance, you’ll turn insight into practical, achievable improvements.
• Automation of Processes : Working with colleagues in Performance & Insight, you’ll find ways to simplify and automate manual processes to strengthen our programme delivery.
• Connect People, Systems and Information : You’ll play a crucial role in linking teams together — supporting automation, improving consistency, and ensuring our processes and documentation run smoothly through the entire development cycle. Strong relationships and confident communication will be essential.

What you’ll need :

• Experience of housing association or development department processes.
• Knowledge of service improvement methodologies (Lean, Six Sigma, ADKAR would be desirable) ideally in a housing, social care or property development.
• Previous experience working with process mapping tools (Visio, Lucidchart or other).
• Experience in process redesign, mapping and benefits realisation.
• Excellent communication skills – with the ability to understand complex technical language and transform these in to clear processes.
• An analytic workstyle, you can easily spot areas for improvement, and draw meaningful conclusions that help improve our processes and compliance.
• A collaborative approach and enthusiasm for improving how people work.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

Check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.