Despatch Operator

Gap Personnel; Llantrisant; On-site; GBP 25,000 - 35,000; Full time

Job summary

A logistics company in Llantrisant is seeking a Despatch Operator to support the Despatch Manager in ensuring orders are accurately picked and dispatched. The role involves documentation and maintaining cleanliness in delivery operations, promoting a proactive and collaborative work environment. Ideal candidates will demonstrate strong attention to detail and the ability to thrive under pressure.

Responsibilities

• Support the Despatch Manager in picking, packing, and loading.
• Ensure accuracy in customer orders and timely dispatch.
• Complete documentation for outbound shipments.

Skills

Attention to detail

Ability to perform under pressure

Proactive initiative

Collaboration

Clear communication

Job description

Job Title: Despatch Operator

Reports to: Despatch Manager

Pay & Hours

• Hourly Rate: £12.21
• Working Pattern: Monday to Friday, rotational shifts:
  • Early Shift: 6:00 AM – 2:00 PM
  • Late Shift: 2:00 PM – 10:00 PM

Role Overview

• Support the Despatch Manager and team in picking, packing, and loading finished goods.
• Ensure customer orders are picked accurately and dispatched on time.
• Contribute to continuous improvement of despatch operations.

Key Responsibilities

Administration

• Accurately complete all outbound shipment documentation.
• Maintain vehicle tracking sheets for outbound stock.
• Prepare and issue delivery notes.
• Print and update customer orders using internal systems.
• Generate and apply pallet labels.
• Complete daily forklift safety checklists.
• Communicate product shortages promptly to relevant stakeholders.

Despatch Operations

• Mix pallets according to order specifications.
• Follow booking-out procedures for all outbound goods.
• Pick and palletise customer orders with precision.
• Secure all orders using shrink-wrap and load onto designated vehicles.
• Complete quality assurance checks for outbound goods.
• Maintain cleanliness and organisation in the Despatch area and loading bays.

General Duties

• Uphold confidentiality in line with data protection regulations.
• Promote and support equality, diversity, and inclusion.
• Adhere to health, safety, and environmental policies.
• Comply with all company policies and legal requirements.
• Demonstrate alignment with company values and competency standards.

Key Skills & Behaviours

• Strong attention to detail in own and others’ work.
• Ability to perform under pressure while maintaining high standards.
• Proactive and willing to take initiative.
• Constructively challenge processes to improve team and business outcomes.
• Results-driven with a focus on performance.
• Collaborative team player.
• Clear written and verbal communication; highly organised and deadline-oriented.
• Flexible and adaptable to evolving business needs.