Desktop Support Engineer

Xcede Recruitment Solutions; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Desktop Support Engineer for an on-site contract in Warrington. The role involves device deployment and user support in a secure facility for a major technology services provider, focusing on a large-scale laptop refresh project. Active SC clearance and UK nationality are mandatory. The ideal candidate will have experience in desktop support and will demonstrate professionalism and attention to detail in a fast-paced environment.

Qualifications

• Active SC clearance is mandatory at application stage.
• UK Nationality required due to the end-customer environment.
• Experience as Desktop Support Engineer or IT Field Support.

Responsibilities

• Build and configure laptops using standardised images.
• Provide assistance for onboarding and basic user setup.
• Maintain records of device status and deployment.

Skills

Windows 10/11 environments

Device imaging

Dell hardware

Excellent communication skills

User support skills

Job description

Overview

Desktop Support Engineer (SC Cleared – On-Site Contract) Location: Warrington; Contract: January – April (approx. 4 months initial); Clearance: Active SC clearance and UK Nationality are mandatory

We are seeking an experienced Desktop Support Engineer to join a project with a major global technology services provider, supporting one of their key defence-sector clients. This role involves hands-on device deployment and user support within a secure environment.

About the Role

Working on-site at a secure facility in Warrington, you will support a large-scale laptop refresh and deployment programme. Approximately 200 Dell devices will be built, shipped, and supported during the project window. You will work closely with the client’s internal teams, delivering high-quality technical support in line with strict security requirements.

Key Responsibilities

• Build and configure laptops using the client’s standardised image
• Prepare and ship completed devices to end users across the organisation
• Provide remote or on-site assistance for first-time login and basic user setup
• Manage the intake and collation of returned devices
• Maintain accurate records of device status and deployment progress
• Ensure all work adheres to secure handling and clearance protocols

Required Skills & Experience

• Active SC clearance (must be in place at application stage)
• UK Nationality (due to the nature of the end-customer environment)
• Previous experience in a Desktop Support Engineer or IT Field Support role
• Strong knowledge of Windows 10/11 environments and imaging processes
• Familiarity with Dell hardware (laptops/desktops)
• Ability to work independently on-site and manage multiple workflows
• Excellent communication and user-support skills

What We’re Looking For

A reliable, SC-cleared engineer who can hit the ground running in a fast-paced deployment project. You’ll be supporting a high-profile organisation with stringent security requirements, so professionalism and attention to detail are essential.