Desktop Engineer

Adecco; Carlisle; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading consultancy is looking for a Desktop Engineer to join their team in Carlisle. The role involves 2nd line support, software and hardware installation, and requires SC clearance. You will work on-site five days a week and contribute to maintaining low incident rates. Ideal candidates have strong knowledge of Microsoft Windows OS and networking technologies. A competitive salary of £27-31k annually is offered, along with full-time hours.

Qualifications

• Strong knowledge of Microsoft Windows OS including build and configuration.
• Proficiency in Microsoft Office and basic understanding of SCCM.
• Understanding of network technologies including DHCP and VPN.

Responsibilities

• Take ownership of 2nd line support responsibilities.
• Install and configure software and hardware, troubleshoot technical issues.
• Collaborate with Level 3 teams for major technical issues.

Skills

Microsoft Windows OS (Windows 10 & 7)

Microsoft Office proficiency

SCCM and Active Directory knowledge

Understanding of LAN/WAN/VLAN technologies

Troubleshooting computer peripherals

Exposure to Microsoft Exchange

Job description

Overview

A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between £27-31k base annum. This role requires SC Clearance and requires on-site presence five days a week at the client's site in Barrow-in-Furness.

Responsibilities

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
• Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
• Carry out NSR (Non-Standard Request) tasks within agreed timelines.
• Collaborate with Level 3 teams to escalate and resolve major technical issues.
• Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
• Drive company vehicles to deliver IT equipment and provide hands-on support.
• We will work with you to accommodate any accessibility or personal needs.

Skills and experience

• Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings.
• Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.
• Familiarity with IT service models and ITSM tools (e.g., ServiceNow).
• Understanding of network technologies including LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
• Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners.
• Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.

Security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Job Information

• Job Title: Desktop Engineer
• Company: [Confidential/Client]_
• Location: Carlisle, Cumbria
• Posted: Sep 18 2025
• Closes: Oct 19 2025
• Sector: IT
• Contract: Permanent
• Hours: Full Time