Desk-Side IT Engineer (L1-L2) - Windows & M365

King & Moffatt Building Services; Wolverhampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-established construction services firm in the UK is seeking an IT Engineer (Level 1–2) to provide on-site technical assistance. Responsibilities include addressing hardware, software, and network issues while ensuring minimal disruption to operations. Ideal candidates will possess expertise in Windows OS and networking, coupled with excellent customer service skills. The role offers a competitive salary and professional development opportunities.

Benefits

Competitive salary

Professional Development support

Employee Assistance Program

Health and Wellness programs

Bike to Work Scheme

Qualifications

• Experience providing desk-side or 1st/2nd line technical support in a business environment.
• Excellent communication and customer-service skills with a calm, professional manner.
• Ability to prioritise and manage multiple support tasks in a busy workplace.

Responsibilities

• Provide face-to-face technical support for PCs, laptops, printers, mobile devices.
• Diagnose and fix advanced hardware/software issues.
• Log, track, and update support tickets using the company’s service management system.

Skills

Windows 10/11

Office 365

basic networking

hardware troubleshooting

communication skills

customer service skills

Education

Relevant certifications (CompTIA A+, Network+, ITIL)

Tools

imaging tools

device deployment

asset management systems

Job description

A well-established construction services firm in the UK is seeking an IT Engineer (Level 1–2) to provide on-site technical assistance. Responsibilities include addressing hardware, software, and network issues while ensuring minimal disruption to operations. Ideal candidates will possess expertise in Windows OS and networking, coupled with excellent customer service skills. The role offers a competitive salary and professional development opportunities.