Designate Deputy Store Manager - Kew, Brooklands, Kingston & Colliers Wood

Marks and Spencer; Kingston upon Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Kingston upon Thames is seeking a Deputy Store Manager in Food to oversee daily operations, drive sales, and improve customer experience. The role requires strong leadership skills, ability to make rapid decisions, and focus on operational excellence. Candidates should be organized, proactive, and adaptable, skilled in coaching others to deliver exceptional service. Competitive benefits and a supportive work culture are offered.

Benefits

20% colleague discount

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Tailored induction and training

Exclusive perks and savings

Market-leading family policies

24/7 wellbeing support

One paid volunteer day per year

Qualifications

• Proven people leader with experience in food retail or operations.
• Confident in making on-the-spot decisions that improve results.
• Skilled at coaching and driving performance across teams.

Responsibilities

• Lead daily trading across all Foods areas.
• Support the Store Manager in delivering sales and profit targets.
• Coach and develop Team Managers and colleagues.
• Drive operational excellence and improve customer satisfaction.

Skills

People leadership

Organizational skills

Calm under pressure

Decision making

Coaching

Data literacy

Adaptability

Job description

Summary

As a Deputy Store Manager in Food, you'll help lead one of the most fast-moving, customer focused parts of our business. You'll drive daily operations across service, availability, safety and standards, making sure our customers can always find what they need and always want to come back.

All the details

You'll support the Store Manager to deliver the retail plan and will step up to lead the full operation when required. It's about energy, organisation, and building teams that care as much about quality and service as you do.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you'll do

• Lead daily trading across all Foods areas, ensuring great service, strong availability and exceptional standards.
• Support the Store Manager in delivering sales, profit and operational targets across the store.
• Step up to run the full operation driving clarity, pace and performance.
• Coach and develop Team Managers and colleagues to deliver five-star service and efficient processes.
• Drive operational excellence - from waste reduction and stock integrity to safe, legal trading.
• Use data and insight to make confident, fast decisions that improve availability, sales and customer satisfaction.
• Champion new ways of working to make every process smoother and every shift more efficient.
• Create a culture of teamwork, accountability and pride in what we do.

Who you are

• A proven people leader with experience in food retail or operations.
• Organised, proactive and calm under pressure.
• Confident making on-the-spot decisions that improve results and customer experience.
• Focused on service, safety and standards, always leading by example.
• Skilled at coaching others and driving consistent performance across teams.
• Digitally confident and data-literate, able to use insight to drive better decisions.
• Positive, adaptable and ready to step up when it counts.

Working at M&S

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone's welcome:
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Lead the pace. Drive the performance. Shape the future of M&S Food.

Take Your Marks and apply today