Design Operations Leader — Hybrid, Impact & Scale

Lloyds Banking Group; Bristol; Hybrid; GBP 104,000 - 124,000; Full time

Job summary

A leading banking group in England is seeking a Head of Design Operations to drive design quality and influence customer-centric design across multiple platforms. The role involves establishing effective design practices and managing teams to deliver exceptional customer experiences. Candidates should have over 5 years in a senior design role, demonstrating leadership, problem-solving abilities, and a passion for design. This is a full-time position with hybrid working options and competitive compensation.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

30 days’ holiday

Generous parental leave policies

Wellbeing initiatives

Qualifications

• Proven ability to lead teams solving complex problems and translate strategic intent into scaled solutions.
• Track record of establishing and driving effective Design Management practices.
• Experience of managing and scaling effective design systems.
• Employs approaches that ensure design teams can evidence their impact.
• Experience in complex markets and organisations.
• Resilience, self-awareness, and passion for exceeding expectations while inspiring your team.
• Strategic and innovative mindset with the ability to influence across design disciplines.
• Strong presence in executive forums and ability to communicate effectively with stakeholders at all levels.
• Understanding of digital and financial services, with a vision for where the industry is heading.

Responsibilities

• Establish and evolve a centre of design delivery across design disciplines.
• Drive leadership understanding and organisational capability in customer-centric design.
• Build a world-class design practice and environment within the Group.
• Ensure effective reuse of design assets, consistent with design standards across all divisions.
• Keep the team at the forefront of design methodology and technology.
• Collaborate with stakeholders to resolve design and delivery challenges quickly.
• Develop strong relationships across Group businesses to influence future design direction.

Skills

Leadership

Design Delivery Expertise

Design Systems

Measurement

Credibility

Drive

Problem-solving

Influence

Digital & Tech

Education

5+ years of design operations leadership experience

Job description

A leading banking group in England is seeking a Head of Design Operations to drive design quality and influence customer-centric design across multiple platforms. The role involves establishing effective design practices and managing teams to deliver exceptional customer experiences. Candidates should have over 5 years in a senior design role, demonstrating leadership, problem-solving abilities, and a passion for design. This is a full-time position with hybrid working options and competitive compensation.